Customer Service Representative
7 days ago
We are seeking a dedicated Customer Service Representative to be the first point of contact for our valued customers. As a key member of our team, you will be responsible for delivering quality solutions to retain clients and build relationships, providing top-quality service to every customer.
The RoleAs a Customer Service Representative, you will be responsible for:
- Answering customer calls and responding to emails and chat enquiries
- Providing essential support to the sales and administration teams
- Enrolling customers onto courses, providing pricing details, and handling complaints with empathy
- Pre-course planning, courseware ordering, and invoicing
About You
We are looking for a quality conscious candidate with a passion for talking to customers, a friendly and positive disposition, and excellent administrative skills and attention to detail. If you are an effective listener who effortlessly builds relationships with colleagues and customers alike, and quickly adapts to new and changing circumstances, we would love to hear from you.
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