Customer Care Coordinator

5 days ago

Leatherhead, Surrey, United Kingdom CSC Recruitment Ltd Full time
Job Description

Job Title: Customer Care Coordinator

Company: CSC Recruitment Ltd

Location: Remote

Job Type: Permanent

Salary: £36,000 - £40,000 per annum

About the Role:

We are seeking a highly motivated and organized Customer Care Coordinator to join our dynamic team. As a Customer Care Coordinator, you will be responsible for managing customer care operations and ensuring high satisfaction among new homeowners.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to new homeowners, responding to inquiries and resolving issues in a timely and professional manner.
  • Communication: Maintain regular communication with customers, contractors, and internal teams to ensure seamless coordination and resolution of issues.
  • Defect Reporting: Prepare and issue weekly defects reports for each site, ensuring accuracy and attention to detail.
  • Work Allocation: Effectively allocate work to the Customer Support operative team, site teams, and contractors to address issues in new customer homes.
  • Contractor Oversight: Oversee contractor work and report any poor outcomes to the Head of Customer Service.
  • Schedule Coordination: Balance and coordinate the scheduling of trades and CRM diaries to ensure efficient resolution of issues.

Requirements:

  • Customer Service Skills: Demonstrate outstanding customer service capabilities, with a focus on resolving issues efficiently and effectively.
  • Organizational Skills: Ability to manage multiple tasks and coordinate schedules effectively, with a high level of attention to detail.
  • Communication Skills: Excellent verbal and written communication skills to interact with customers and internal teams.
  • Problem-Solving Skills: Ability to handle customer issues efficiently and provide effective solutions.
  • Team Player: Work collaboratively with various teams and contractors to achieve common goals.

Benefits:

  • Competitive Salary: £36,000 - £40,000 per annum
  • Permanent Role: Opportunity for career growth and development
  • Dynamic Team Environment: Collaborative and supportive team culture
  • Opportunity to Make a Real Impact: Contribute to delivering outstanding service to new homeowners

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