European Product Support Coordinator
3 weeks ago
Role: European Product Support Coordinator
Compensation: Competitive daily rate and bonus structure
We are excited to present an opportunity for a skilled European Product Support Coordinator to join our esteemed client, a prominent global organization.
Key ResponsibilitiesThe primary focus of this role is to facilitate communication, manage tasks, and serve as the information hub for 16 technical support teams across European subsidiaries. The aim is to implement quality enhancements in the market across all product support channels for the entire portfolio, which includes conventional televisions, innovative display solutions, outdoor televisions, projectors, monitors, sound systems, and other advanced products.
- Collaborate closely with the European Product Quality Lead and the broader Product Quality and Support teams to ensure alignment on critical business updates and work with the Product Launch team at headquarters to prepare for new product introductions.
- Oversee the coordination of technical samples and manage field-testing initiatives to assess the status of product launches, engaging with subsidiary testing results, including the impact of emerging accessories or third-party applications that may affect product performance.
- Regularly analyze and monitor data related to Key Performance Indicators, providing insights that connect product performance to field operations, identifying trends, and reporting findings to key stakeholders in the Product Quality team and headquarters for strategic alignment and adjustments.
- Possess a deep understanding of atypical product support and service quality operations, recognizing unexpected performance trends and linking them to failure factors and service guidelines.
- Drive innovation and the adoption of new technologies to enhance product performance and operational efficiency, ultimately boosting customer engagement and satisfaction.
- Engage with subsidiaries to gather information and feedback on field operations and product support activities across all channels, consolidating and sharing recommendations and action plans to enhance efficiency and effectiveness.
- Strong technical knowledge of wireless technologies, servers, platforms, applications, and network connectivity; prior experience in these areas is advantageous.
- Familiarity with field support channels and relevant terminology such as NPS and UX is preferred.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Fluent in English, both written and spoken; proficiency in additional languages is a plus.
- Bachelor's degree or equivalent in Computer Science, Engineering, or a related field, or relevant professional experience.
This is a hybrid position, requiring three days in the office and two days of remote work.
Benefits- 25 days of annual leave plus public holidays and an additional day off for your birthday.
- Access to employee sales discounts and a shopping rewards program.
- Automatic enrollment in the government pension scheme after 12 weeks, with employer contributions.
- Onsite parking available.
- Complimentary shuttle bus service from nearby stations.
By applying for this position, you acknowledge and accept the privacy and GDPR policies of March Personnel, which can be found on our website.
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