Enhanced Care Support Coordinator
3 weeks ago
Position Overview
The Enhanced Care Support Coordinator is responsible for providing daily guidance and support in the management of patients who require specialized care plans. This role ensures that the healthcare assistants are functioning effectively and that the team is delivering a high-quality, responsive service that prioritizes patient satisfaction.
Key Responsibilities
• Collaborate closely with ward managers, matrons, and specialist teams (including the Psychiatric Liaison Team, Dementia Team, and Learning Disability Liaison) to facilitate the delivery of appropriate therapeutic support within the ward environment.
• Assist in the ongoing assessment of patients who may require additional behavioral management strategies due to transient or permanent conditions.
• Engage in care planning for patients necessitating enhanced care responses, working in conjunction with multidisciplinary teams.
• Promote therapeutic relationships that respect patients' cultural values, beliefs, and preferences, ensuring dignity and independence.
• Support staff in conducting continuous risk assessments of patients.
• Foster effective communication within the immediate care team and the broader multidisciplinary team, ensuring a cohesive approach to patient care.
• Enable the provision of evidence-based assessments and treatments that consider cultural preferences and health beliefs.
• Facilitate the delivery of specialized mental health education to Trust staff, enhancing awareness and empowering professionals to improve the service user experience.
About Ashford & St. Peter's Hospitals NHS Foundation Trust
This Trust serves a diverse population, providing a wide range of healthcare services across multiple sites. Our dedicated workforce is committed to delivering exceptional care and continuously improving our services.
We are focused on professional development and offer a supportive environment for our staff, including various benefits such as a comprehensive pension scheme, on-site facilities, and career advancement opportunities.
Professional Development
• Participate in clinical supervision and ongoing professional training to enhance service delivery.
• Engage in the development of therapeutic techniques and communication strategies tailored to meet the needs of patients.
• Contribute to the induction and training of healthcare assistants, fostering a learning environment.
Collaboration and Communication
• Build and maintain effective relationships with key stakeholders, ensuring timely responses to patient needs.
• Participate in regular meetings with specialist teams to enhance communication and improve care pathways.
• Ensure confidentiality and compliance with data protection regulations in all communications.
Service Improvement
• Engage in planning and development initiatives to enhance service delivery.
• Implement findings from audits and user feedback to improve practices and policies.
• Support the identification of areas for professional development within the team.
This role is integral to the delivery of high-quality care and the continuous improvement of services within the Trust.
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