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Ecommerce Process Coordinator

2 months ago

Chertsey, Surrey, United Kingdom Polar Recruitment Services Ltd Full time
Job Overview

Polar Recruitment Services Ltd is seeking a highly skilled Ecommerce Change Coordinator to join their team. As a key member of the Customer Service team, you will be responsible for managing change across the eStore and ensuring operational processes are understood by all Customer Service agents.

Key Responsibilities:

  • Manage and coordinate changes to eStore operational processes
  • Develop and implement process improvements to enhance customer service
  • Collaborate with cross-functional teams to ensure seamless change management
  • Provide training and support to Customer Service agents on new processes

Requirements:

  • Previous ecommerce operational experience
  • Proficient in MS Office 365 applications
  • Strong communication and project management skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package