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Enhanced Care Coordinator
2 months ago
Position Overview
This newly established position within the Trust is designed to provide visionary leadership, focusing on the advancement of education and research related to enhanced care services throughout the organization, aligning with the Trust's commitment to personalized integrated care.
The primary objective of this role is to elevate the quality of care for patients requiring additional support during their hospital stay due to various neurological challenges, including mental health issues, dementia, and delirium. This involves strengthening existing relationships and creating new pathways across the hospital and with specialized teams.
Key Responsibilities
- Facilitate person-centered and relationship-focused enhanced care within Ashford & St Peter's NHS Foundation Trust, enhancing the experience of families and caregivers affected during hospital stays.
- Offer expert guidance and spearhead the formulation of Trust-wide policies and strategies concerning service delivery and development, including service analysis. Identify areas for practice enhancement and initiate educational and quality improvement initiatives across all facets of tailored care delivery to address patient needs.
- Provide strategic direction for enhanced care (including mental health and dementia) across the Trust, in alignment with the Trust's vision for personalized integrated care services, with a concentrated effort on enhancing the quality of direct care.
- Manage personal workload effectively, dedicating a portion of time to direct autonomous professional practice while allocating the remainder to the strategic development of services alongside existing Trust leadership. Standard working hours will apply, with potential requirements to work outside these hours to gain a comprehensive understanding of daily operational challenges.
- Oversee the specialized enhanced care and dementia team, ensuring adequate support and training are provided.
- Play a pivotal role in integrating the clinical framework for enhanced care across all staff categories.
About the Organization
Ashford and St. Peter's Hospitals NHS Foundation Trust serves a diverse population exceeding 410,000 individuals in North-West Surrey and surrounding areas.
Our workforce comprises over 3,700 highly skilled professionals, including doctors, nurses, midwives, therapists, healthcare scientists, and support staff, delivering a comprehensive range of services across our two hospital locations.
We are dedicated to becoming one of the leading healthcare Trusts in the nation, committed to ongoing professional development and flexibility in shaping our workforce to enhance patient care.
We are in the process of expanding our surgical facilities at Ashford Hospital, aiming to establish a premier center for elective procedures.
We offer a full spectrum of NHS benefits, including:
- Comprehensive pension scheme and annual leave benefits
- On-site childcare facilities
- On-site dining options
- On-site parking availability
- Support for career advancement
- Salary sacrifice programs, including wage stream, vehicle leasing, Cycle to Work schemes, and home electronics
Job Responsibilities
General Duties
- Lead the Trust's enhanced care and dementia team.
- Provide managerial and clinical oversight to the team.
- Ensure the team remains informed about local and national best practices, facilitating regular briefings to share this knowledge.
- Maintain effective communication systems within the team and with other relevant disciplines.
- Ensure adherence to local policies, procedures, and protocols that pertain to the health and well-being of the client group.
- Oversee the documentation and investigation of all incidents, complaints, and losses related to team activities in accordance with Trust policy.
- Manage team attendance and performance in line with Trust policy.
- Stay updated on resources, service provisions, policy contexts, and new interventions to support care planning and risk assessment for patients requiring team support.
Clinical or Technical Responsibilities
- Serve as an expert resource and role model, influencing and leading professional practice developments to enhance clinical standards and care for individuals needing enhanced support.
- Demonstrate expert clinical practice using various psychosocial interventions and emotional support to promote health and well-being for patients with enhanced care needs.
- Lead quality improvement initiatives in enhanced care planning and delivery, adopting a patient-centered approach that fosters professional development and enhances the experience of patients requiring additional support during hospitalization.
- Utilize evidence-based practices to drive continuous improvements in clinical practice.
- Support practitioners in making complex decisions in challenging situations.
- Function as an autonomous practitioner when necessary, taking responsibility for effective care delivery and planning.
- Provide clear leadership for the team, ensuring that care for patients with complex needs is supportive, therapeutic, and enhances patient experiences.
- Lead the development of clinical audits and effectiveness related to the enhanced care service, sharing results with local and, where applicable, national audiences.
Information and Reporting
- Maintain data collection systems and incorporate additional data capture areas as required.
- Contribute to bi-monthly safeguarding committee reports and other Trust reports as necessary.
- Ensure compliance with Trust policies, procedures, and guidelines, taking appropriate action in cases of poor practice.
Professional, Communication, and Engagement
- Provide professional leadership by developing, communicating, and implementing a strategy for delivering enhanced care for individuals with various conditions.
- Establish recognition as an expert professional leader within the Trust regarding enhanced care, offering consultancy services and ensuring all advice is evidence-based and aligned with national and local policies.
- Collaborate with key stakeholders to represent the Trust at program development meetings, accountable for shaping local policy and clinical practice.
- Contribute to the development of care programs that enrich the care experience for patients with enhanced care needs.
- Act as a change agent and innovator, planning, initiating, and evaluating changes as part of a continuous improvement cycle.
Education, Training, Research
- Develop and lead the educational strategy and delivery in enhanced care, contributing to the evidence base for individuals with enhanced care needs.
- Collaborate with Trust leadership to influence workforce development strategies, ensuring skills and training needs are identified to support improved patient care.
- Critically evaluate research outcomes in enhanced care services, using findings to support the implementation of evidence-based best practices within the Trust.
- Contribute to pre and post-registration higher education programs as appropriate.
- Direct audits and evaluations of service quality using relevant standards to support best practices.
- Create a learning environment by liaising with local researchers, practice developers, and educational institutions.
Practice & Service Development & Evaluation
- Ensure that the service delivery model and future service needs are implemented in accordance with best practices and relevant policies.
- Lead and implement quality assurance programs, assessing risks and ensuring adequate measures are in place to safeguard patients and protect staff and families.
- Encourage an inquisitive approach and culture change within clinical practice to enable the delivery of excellent person-centered care and support for families as needed.
- Collaborate with key stakeholders to enhance the experience of patients requiring enhanced care during their hospital stay.
- Ensure accurate data collection to inform service evaluation and audit processes.
- Participate actively in clinical supervision and key meetings.
Person Specification
Attitude, Behavior, and Values
- Ability to effectively navigate evolving relationships with key stakeholders and associated agencies.
- Capable of working independently.
- Exhibit a flexible approach and a positive attitude towards work.
Experience
- Essential: Proven expertise in therapeutic interventions for delivering enhanced care.
- Desirable: Experience in supporting systematic practice development and quality improvement.
Qualifications and Further Training
- Essential: Registered Mental Health Nurse (RMN) or Registered Nurse with current registration, or Registered Mental Health Practitioner, or other Registered Professional with demonstrable experience in a mental health care setting. Educated to master's level in Health or a Management-related subject or equivalent experience.
- Desirable: Additional courses relevant to liaison psychiatry or qualifications in counseling, cognitive behavioral therapy, psychosocial interventions, or brief solution-focused therapy.
