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Technical Customer Support Manager
2 months ago
This is an excellent opportunity to become part of a leading Global Communications organization as their Technical Customer Support Manager.
Key Responsibilities- Manage scheduling for engineering resources, including diary management and planning.
- Coordinate travel arrangements for engineers.
- Allocate engineers to various projects and service requests.
- Identify and secure engineering resources for specific jobs and projects.
- Authorize overtime for engineering staff.
- Review and approve engineering-related expenses.
- Handle fuel expenses for engineering vehicles.
- Respond to service call requests promptly.
- Distribute service job reports to clients.
- Act as an escalation point for customer inquiries and provide general customer support.
- Validate and approve contractor timesheets.
- Oversee and respond to all support email requests.
- Assign engineers to service calls as needed.
- Schedule installation dates and coordinate with customers regarding any facility requirements.
- Obtain Statements of Work (SOW) from surveying engineers.
- Ensure all necessary equipment and kits are available for projects.
- Manage overall operations effectively.
Compensation and Benefits: This role includes a competitive salary along with pension and additional benefits.
Candidate ProfileThe ideal candidate will possess experience in Audio Visual and Video Conferencing engineering, coupled with management expertise in this sector. International experience is preferred, given the global nature of the organization.
Your focus will be on implementing best practices and delivering exceptional customer service.
About the CompanyOur client is a prominent global communications and conferencing firm that specializes in secure and compliant video and audio conferencing, event calls, audio-visual solutions, and maintenance services. They are committed to fostering long-term relationships with numerous financial blue-chip clients, where security and compliance are paramount.
The company simplifies its products and services, allowing clients to concentrate on their core business needs.
AV Jobs stands as the UK's leading recruiter in the Audio Visual and complementary products sector, ensuring the optimal match between clients and candidates.
