Medical Secretary

3 days ago


Dartford, Kent, United Kingdom Dartford and Gravesham NHS Trust Full time
About the Role

We are seeking an experienced Medical Secretary to join our team at Dartford and Gravesham NHS Trust. As a key member of our Urology Department, you will provide administrative support to our Consultants and medical teams, ensuring the smooth running of clinics and patient care.

Key Responsibilities
  • Provide a comprehensive PA role to the Consultants and members of their teams, including organizing and maintaining Consultant Diaries, coordinating appointments, meetings, procedures, and investigations.
  • Accurately check and type clinic letters from audio dictation and general correspondence, ensuring timely processing and filing.
  • Understand procedures, investigations, and terminology used within the Department.
  • Prioritize and deal with incoming correspondence as appropriate.
  • Arrange cancellations and reductions of clinics in accordance with Consultant commitments and requests.
  • Ensure investigations and appointments are arranged as per medical staff instruction in a timely and meticulous manner, including liaising with relevant professional staff and departments.
  • Answer and deal with telephone enquiries in a confident, courteous, and professional manner, providing non-clinical information and ensuring messages are communicated promptly and accurately.
  • Update and maintain electronic or paper records to ensure accurate organization and filing of medical notes, results, and correspondence.
  • Ensure all clinic letters are accurately typed, prepared, and arranged for clinics prior to patient attendance.
  • Provide assistance with presentation materials for Departmental audits and assist with typing reports as required.
  • Work closely with other Medical Secretaries and colleagues to ensure continuation of work and form a team approach.
  • Make internal appointments with other Medical teams and external agencies, ensuring up-to-date and accurate diaries.
  • Book transport for patients as required and check that patients have been added to the appropriate waiting lists.
  • Check all investigations, bringing abnormal results to the attention of the Consultant or their team.
  • Offer flexible support to each member of the team during allocated hours.
  • Liaise with Medical Records, the Appointments Office, and Outpatient Department to ensure smooth clinic running and ensure referrals are sent to the Appointments Office or dealt with appropriately.
  • Ensure investigations, results, and correspondence are available for clinics.
  • Jointly manage the Advice and Guidance system for the Urology service, ensuring timely responses.
  • Distribute and collate incoming and outgoing post.
Person Specification
  • GCSE standard of general education.
  • RSA 3 or equivalent.
  • Audio typing qualification.
  • Medical terminology qualification (AMSPAR) desirable.
  • Excellent standard of literacy and numeracy.
  • Knowledge of full range of secretarial procedures and skills.
  • Excellent computer skills.
  • Ability to organize and prioritize workload.
  • Ability to cope under pressure.
  • Excellent verbal and written communication skills.
  • Intermediate medical terminology.
  • Audio typing experience.
  • Previous Urology secretarial experience desirable.
  • Previous experience in NHS computer packages desirable.
  • Previous NHS experience desirable.
  • Flexible attitude to work.
  • Good interpersonal skills.
  • Ability to work on own initiative.
  • Team working.

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