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Helpdesk Operations Specialist

2 months ago

Stoke Gifford, South Gloucestershire, United Kingdom GRAHAM Group Full time

About GRAHAM Group

We're a leading Total FM provider and trusted University partner, committed to enhancing the student experience. Our varied and valued contributions help create a hassle-free environment for clients and engineers.

Job Summary

We're seeking an experienced Helpdesk Administrator to join our team in Bristol. As a Service Administrator, you'll be responsible for:

  • Planning and logging calls/jobs on our Company Control Hub database using service software CAFM systems.
  • Allocating works orders to directly employed maintenance teams and/or supply chain.
  • Tracking job progress against pre-determined KPIs, including maximum allowable response and rectification times.
  • Reporting back to clients and contract staff on job progress and completion.
  • Uploading and amending asset information in the Control Hub database.
  • Raising and issuing purchase orders.
  • Operating paper-based systems as necessary to complement our operating software.
  • General administration duties as required.

About the Role

This is a full-time, permanent position with a 40-hour working week, Monday to Friday. You'll be working in a dynamic environment with a focus on delivering an effective and efficient helpdesk service in accordance with GRAHAM Group's ISO management systems and Quality Control procedures.