Customer Service

3 months ago


London, United Kingdom DS Security Group Full time

Overview:
**Responsibilities**:

- Assist customers with product inquiries, orders, and issue resolution
- Conduct data entry accurately and efficiently, create job sheets
- Analyse customer needs to offer appropriate solutions
- Utilise phone etiquette to handle customer interactions professionally
- Upsell products or services to increase revenue
- Handle bilingual customer inquiries effectively
- Provide information required by engineers e.g. details of next job
- Assign jobs to engineers, taking account of geographical location and technical skills
- Send customers maintenance agreement proposals and schedule in maintenance visits
- Maintain filing system, open incoming post and prepare outgoing post

**Requirements**:

- Proficient in English (written and verbal)
- Strong communication skills with the ability to interact with diverse customers
- Experience in data entry and maintaining accurate records
- Ability to analyse information and provide suitable solutions
- Skilful in phone etiquette and handling customer queries professionally
- Capability to upsell products or services to enhance sales
- Previous experience in a customer service role is advantageous

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service



  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...


  • London, United Kingdom Service Graphics Full time

    We are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...


  • London, United Kingdom Service Graphics Full time

    **Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Customer Services - Contract: Permanent_ - Working hours: 35_ - Salary: _ - From _ - £86,800_ - Reporting to: _ - Director of Customer Services_ - Location: London Docklands or Coventry_ - O_ - ur permanent...


  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, Greater London, United Kingdom 3R Truck Service Full time

    We are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a leading asset finance specialist, we deliver exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact, handling all telephone enquiries from prospective and existing...


  • London, Greater London, United Kingdom 3R Truck Service Full time

    We are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a leading asset finance specialist, we deliver exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact, handling all telephone enquiries from prospective and existing...


  • London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...


  • London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...


  • London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...


  • London, Greater London, United Kingdom Confederation of Service Charities Full time

    Job DescriptionJob Title: Visitor Welcome and Retail Sales AssistantJob Type: Part-time, 24 hours per weekLocation: London, UKJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Welcome and Retail Sales Assistant. As a key member of our team, you will be responsible for providing exceptional customer...


  • London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...


  • London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...


  • City of London, Greater London, United Kingdom Service Care Solutions Full time £35,360

    Position Title: Customer Service Resolution Specialist Location:Remote/HybridEmployment Type: Fixed Term Contract for 6 months Weekly Commitment: 35 Hours per week - Monday to Friday Compensation: £35,360 per annum, pro rata Are you dedicated to providing exceptional customer support and ensuring that grievances are addressed efficiently? Our organization...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...

  • Service Designer

    3 months ago


    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Service Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract: Permanent Working hours: 35 hours...