Customer Service

5 months ago


London, United Kingdom Signature Pharmacy Full time

**About Signature Pharmacy**

Signature Pharmacy is an online pharmacy changing the way patients access their medication. We're an on-demand medication delivery service offering a concierge style pharmacy delivery service at competitive prices. Our free delivery services makes us accessible to everyone in the private sector and NHS. We deliver within London on the same day and next-day through a combination of Royal Mail and DPD.

We pride ourselves in customer experience and we want to make sure patients have the best journey and level of service.

**What we're looking for**

The business was founded with a customer first ethos and understanding that is important.

We currently use Intercom for ticket support and expereince using Intercom and working on the phones is desired.

Experience within pharmacy is desired.

**Skills**
- Understand good customer service
- Understand and be good at using technology
- Knowledge of Intercom and other customer service tools
- Team management and team work skills
- Understanding patients needs and helping them with order queries

**Job Details**

We are looking for someone to start work in March at W3 0TJ. Hours will be 40 hours per week across the week Monday - Friday.

**Salary**: £12.50-£13.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)
- pharmacy: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- London (required)

Ability to Relocate:

- London: Relocate before starting work (required)

Work Location: In person



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