Customer Service

3 months ago

London, United Kingdom Mowchi Mile End Full time

Are you passionate about delivering exceptional customer service and creating memorable experiences? Look no further MOWCHI is seeking enthusiastic individuals like you to join our family.

As a valued team member, you will play a crucial role in preparing and serving delicious bubble tea beverages and our amazing food offerings to our cherished customers. Your main goal will be to provide outstanding customer service, ensuring that every interaction leaves a lasting impression.

**Responsibilities**:
1. **Prepare and Serve Beverages**:

- Create bubble tea beverages following specific customer preferences and standardized recipes.
- Ensure accuracy and consistency in the preparation of drinks.

2. **Maintain Work Area**:

- Keep the work area clean, organized, and sanitary at all times.
- Regularly sanitize equipment and surfaces to meet health and safety standards.

3. **Ensure Quality and Consistency**:

- Consistently monitor the quality of ingredients and finished products.
- Adhere to company guidelines to ensure every drink meets established quality standards.

4. **Customer Service**:

- Provide friendly and efficient service to all customers.
- Address customer inquiries and resolve any concerns promptly.

5. **Product Promotion**:

- Upsell and suggest additional products such as toppings, snacks, or specialty items.
- Educate customers on new or seasonal products to drive sales.

6. **Cash Handling**:

- Accurately handle cash, credit card transactions, and other payment methods.
- Maintain a balanced cash register and follow proper cash handling procedures.

7. **Health and Safety Compliance**:

- Follow all health and safety guidelines and protocols.
- Ensure the work environment is safe for both employees and customers.

By focusing on these responsibilities, a bubble tea server can ensure a high-quality customer experience and efficient operation of the bubble tea shop.

Employee Benefits:
1. **Competitive Hourly Wage**:

- Earn a competitive hourly wage that reflects your skills and contributions.

2. **Growth and Advancement Opportunities**:

- Access to career growth and advancement opportunities within the company.

3. **Fun and Friendly Work Environment**:

- Enjoy a positive, fun, and friendly workplace atmosphere.

4. **Employee Discounts**:

- Receive discounts on bubble tea and our delicious food items.

How to Apply:
Join our team and be a part of creating delightful bubble tea experiences for our customers

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Store discount

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Mowchi Mile End

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