Service Designer
7 days ago
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply
Service Designer
Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences?
Contract: Permanent
Working hours: 35 hours per week
**Salary**: Circa £60,000 dependent on experience
Reporting to: Transformation Projects Enablement Manager
Location: London, docklands or Coventry. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office
At the Financial Ombudsman Service, we’re working to enhance our service by setting the standard for modern, efficient, accessible alternative dispute resolution.
Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace.
Working alongside Customer Journey Owners, Process Improvement specialists and technology platform owners, you will help improve the experiences of our customers by designing and optimising our services. This work is critical to the success of the transformation portfolio, the achievement of our benefits and thus our strategic objectives.
This is a role which demands specialist technical skills in a customer-centred service design, alongside strong communication and influencing skills.
Key responsibilities-
- Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences.-
- Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate service ideas.- Optimisation: the ongoing analysis and optimisation of services to enhance the overall customer experience, proposing and working with others to implement changes to streamline processes, and improve efficiency and customer experience.- Communication and visualisation: using visual tools and techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders.- Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the organisation, including through the facilitation of ideation and customer-centred design workshops.- Being an advocate for customer-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users.
- To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:_
Minimum Criteria- A proven track record of using best practice service design methodologies to achieve meaningful improvements in a customer-focused service organisation.- Using data, insights and design thinking and agile ways of working to design, develop, test and iterate service offerings.- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts.- Facilitating workshops, design sprints, ideation sessions or similar.- Critically breaking down complex problems in a fast-paced environment.- Ability to work at pace and manage competing priorities in a tight timeframe with a proactive mindset.- Strong stakeholder management skills, including at the most senior levels of the organisation, with the ability to balance competing views as part of the design process.- You should hold a recognised certification and / or qualification in Service Design or Design Thinking, such as (but not exclusive to) Google UX design certificate or Service Design Practitioner certification through the Service Design Network.
- Why Financial Ombudsman Service?_
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days- Generous pension- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-wri
-
Midweight Service Designer
3 weeks ago
London, United Kingdom Government Digital Service Full time**Details**: **Reference number**: - 296235**Salary**: - £50,694 - £62,500- Based on capability. The base salary of this grade is £55,794 for London and £50,694 for other locations. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - GDS - Identity...
-
Kitchen Designer
2 weeks ago
London, United Kingdom Designer Recruitment Limited Full time**Designer Recruitment are working on an exciting new project offering Kitchen Designers in the UK an opportunity to work in Australia. This would be a fully sponsored role and our client would conduct all necessary paperwork on your behalf. What a fantastic chance to do the job you love in one of the world's most sought-after travel destinations.** This is...
-
Service Designer
3 weeks ago
London, United Kingdom (1387) IBM Service Centre UK Limited Full timeIntroductionIn this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of...
-
Service Designer
1 month ago
London, United Kingdom (1387) IBM Service Centre UK Limited Full timeIntroduction In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption...
-
Junior Digital Service Designer
3 months ago
London, United Kingdom Service Care Solutions - Criminal Justice Full timeService Care Solutions are looking for an Junior Digital Service Designer to work on a Hybrid basis for a Government entity in London. The Junior Digital Service Designer is responsible for: - Understanding user needs and assisting in designing services that meet them. - Collaborating with multidisciplinary teams to understand user behaviour and...
-
Uiux Designer
2 weeks ago
London, United Kingdom EXL Service Full timeOverview: **EXL (NASDAQ: EXLS)** is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. ...
-
Uiux Designer
2 weeks ago
London, Greater London, United Kingdom EXL Service Full timeOverview:EXL (NASDAQ:EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world's leading corporations. EXL was founded...
-
Design Services Designer
2 weeks ago
London, Greater London, United Kingdom Brio Digital Full timeBrio Digital is currently assisting a Health Tech consulting firm that is seeking a service designer for a sizable project in the public sector.About the Job: In this role as Senior Service Designer (Contract), the selected candidate will be responsible for leading the design strategy for new products and services, ensuring a user-centric approach throughout...
-
Creative Designer
3 weeks ago
London, United Kingdom Government Digital Service Full time**Details**: **Reference number**: - 337380**Salary**: - £40,850 - £48,243- The base salary of this grade is £44,500 for London and £40,850 for other locations.**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - GDS - Business and People Services**Type of role**: - Digital**Working pattern**: - Flexible...
-
Design Services Designer
1 month ago
London, United Kingdom Stealth iT Recruitment Full timeJob Description What you'll do: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build...
-
In-house Bookkeeper
4 weeks ago
London, United Kingdom Designer Fashion Business Full timeIn-house Bookkeeper - Designer Fashion Business Job Responsibilities - Record purchase invoices in the accounting software, ensuring that all costs are correctly allocated. - Be a point of contact for communication with suppliers, process payments, including internationally. - Preparation of VAT Returns. - Ensure all payments are made in a timely and...
-
Design Services Designer
2 weeks ago
London, Greater London, United Kingdom Financial Ombudsman Full timeService Designer Are you looking for a role that enables you to design innovative service solutions, optimise service delivery, and create exceptional customer experiences? Contract : Permanent Transformation Projects Enablement Manager Our permanent hybrid policy sees us all working at least four days across a fortnight in the office At the Financial...
-
Design Services Designer
2 weeks ago
London, Greater London, United Kingdom Isrecruit Full timeSign in to save Service Designer at ISR Recruitment . Senior Recruitment Consultant | ISR Recruitment Limited | You will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and...
-
Experience Designer- Researcher
4 weeks ago
London, United Kingdom Parliamentary Digital Service Full timeGenerating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...
-
Experience Designer- Researcher
4 weeks ago
London, United Kingdom Parliamentary Digital Service Full timeGenerating insights into the users of our digital products and services, you will act as the customer's champion. We will look to you to guide the design process with skill and tenacity as you: plan, design and conduct wide-ranging analysis from briefs through to final reports build a high-performing culture that truly values user insights promote a...
-
Design Services Designer
2 weeks ago
London, Greater London, United Kingdom ISR Recruitment Full timeYou will be joining a vibrant team focused on delivering as a Service Designer that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where your expertise in User Centered Design (UCD) and User Experience (UX) will shape ground-breaking digital transformation projects across a spectrum of vital digital...
-
Design Services Designer
2 weeks ago
London, Greater London, United Kingdom Alomundus Full timeJob Title: User Researcher at Alo Mundus- Conducting in-depth interviews, surveys, and usability tests to comprehend the needs, challenges, and behaviors of our users.- Creating service blueprints and customer journey maps to visualize user interactions effectively.- Utilizing research insights to brainstorm creative solutions for enhancing user experience.-...
-
Service Designer
3 weeks ago
London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time**Service Designer** **LONDON/REMOTE** Are you looking to further your skills as an experienced Service Designer? We are currently working with a superb organisation that are looking to expand their team. The organisation is a world leading professional services company that is renovating businesses,technology models and operations to run innovatively and...
-
Design Services Designer
1 month ago
London, United Kingdom Hays Full timeService Designer Devising user journeys that match specific user needs met by the scope of sanctions policy remit. Applying service design-thinking to content in prototyped services, using a task-based mentality Ensuring consistency of language and naming conventions across all content and prototypes – employing a sharp eye for detail Removing...
-
Design Services Designer
1 month ago
London, United Kingdom Hays Full timeService Designer Devising user journeys that match specific user needs met by the scope of sanctions policy remit. Applying service design-thinking to content in prototyped services, using a task-based mentality Ensuring consistency of language and naming conventions across all content and prototypes – employing a sharp eye for detail Removing...
