Customer Service

3 months ago


London, United Kingdom Maison Tranquil Full time

Job Overview:
We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent service and resolving any inquiries or issues they may have. This is a full-time position with opportunities for career growth.

**Responsibilities**:

- Analyse customer inquiries and provide accurate and timely responses
- Assist customers with product information, order placement, and order tracking
- Upsell additional products or services to customers when appropriate
- Provide bilingual support in English and Spanish to assist our diverse customer base
- Maintain a high level of professionalism and phone etiquette at all times
- Perform data entry tasks accurately and efficiently

**Experience**:

- Previous experience in customer service or a related field is preferred
- Excellent phone etiquette and the ability to handle customer inquiries with patience and empathy
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm, Apprenticeship, Freelance, Graduate, Internship
Contract length: 24 months

Pay: £28,880.84-£35,000.00 per year

Expected hours: 35 per week

**Benefits**:

- Company pension
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in London, W2 1AF



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