Customer Service Representative
7 months ago
**Role Purpose**:
Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The Customer Service Representative would also be responsible for the webchat, telephone assistance and ensuring all opportunities are placed within the chosen CRM portal.
**Main Accountabilities**:
- Support day-to-day business operations and processes
- Respond to client enquiries in a timely and professional manner
- Distribute enquiries throughout the branch network
- Help to on-board new clients and ensure ongoing client success
- Assist with targeting new business
- Create and manage reporting on client enquiries
- To deliver work on time and to a high standard as agreed.
- To understand and adhere to the Company work processes, procedures, and policies
- Develop, maintain, and update and understand the branch network and suite of products and services the business provides in order to deliver the best product and service to the client.
- Flexible approach to work to meet deadlines
- Ability to work calmly and effectively when under pressure of tight deadlines
- Deliver ad-hoc duties as reasonably required by the manager
- Highlight any Health and Safety issues to the site lead and management teams as required
**Essential Competencies and Behaviours**
- Effective and appropriate communication style
- Always demonstrate an approachable and helpful manner
- Diplomacy, integrity, and professionalism when dealing with the public, customers and colleagues
- Works well within a team
- Ability to multitask
- Ability to plan and organise workload
- The confidence and ability to work on own initiative
- Ability to listen, understand, make suggestions, and interpret requirements of customers and colleagues
**General Skills**
- Be competent and confident in Microsoft programmes
- Comfortable with using shared folders to transport files.
- Maintain high standards of housekeeping
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
**Please note that although the role is being advertised as full time, we are open to part time flexibility. This will be discussed during interview.**
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
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