Expert ServiceNow Customer Experience Architect
2 days ago
Unlocking Customer Success with ServiceNow
Konversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.
As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed customer expectations.
Key Responsibilities:
- Design and implement ServiceNow configurations to meet complex customer requirements.
- Leverage deep knowledge of ServiceNow's Customer Service Management (CSM) products and services to drive business growth.
- Collaborate with cross-functional teams to develop and enhance features that meet evolving customer needs.
- Maintain high levels of customer satisfaction through proactive engagement and issue resolution.
- Mentor junior consultants, fostering a culture of knowledge sharing and growth.
The Ideal Candidate:
- Possesses in-depth understanding of ServiceNow's CSM offerings and ITSM principles.
- Holds certifications in ITSM and/or CSM Implementation Specialist.
- Demonstrates experience working in CSM/Customer Experience environments and Agile/Scrum methodologies.
- Has developed or consulted on enterprise-level SaaS software solutions.
We Offer:
- A dynamic work environment that fosters growth and innovation.
- Opportunities to work with top-tier colleagues and contribute to global brands' success.
- A competitive estimated salary range of $120,000 - $180,000 per annum, commensurate with experience.
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