Expert ServiceNow Customer Experience Architect

2 days ago


London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

Unlocking Customer Success with ServiceNow

Konversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.

As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed customer expectations.

Key Responsibilities:

  • Design and implement ServiceNow configurations to meet complex customer requirements.
  • Leverage deep knowledge of ServiceNow's Customer Service Management (CSM) products and services to drive business growth.
  • Collaborate with cross-functional teams to develop and enhance features that meet evolving customer needs.
  • Maintain high levels of customer satisfaction through proactive engagement and issue resolution.
  • Mentor junior consultants, fostering a culture of knowledge sharing and growth.

The Ideal Candidate:

  • Possesses in-depth understanding of ServiceNow's CSM offerings and ITSM principles.
  • Holds certifications in ITSM and/or CSM Implementation Specialist.
  • Demonstrates experience working in CSM/Customer Experience environments and Agile/Scrum methodologies.
  • Has developed or consulted on enterprise-level SaaS software solutions.

We Offer:

  • A dynamic work environment that fosters growth and innovation.
  • Opportunities to work with top-tier colleagues and contribute to global brands' success.
  • A competitive estimated salary range of $120,000 - $180,000 per annum, commensurate with experience.


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