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ServiceNow Customer Success Expert

1 month ago

London, Greater London, United Kingdom UP3 - ServiceNow Elite partner Full time

Unlock Your Potential as a ServiceNow Customer Success Expert at UP3

We are an award-winning Elite ServiceNow Partner, rapidly growing at a rate of 45% YoY. Our mission is to deliver exceptional managed services for customers using the platform.

About the Role:

  • You will be responsible for managing and growing customer accounts, building strong relationships with key stakeholders, and identifying opportunities for growth.
  • As a Customer Success Expert, you will work closely with our technical teams to craft tailored solutions that meet our clients' needs and exceed their expectations.
  • You will also be responsible for driving customer engagement, managing contract renewals, and collaborating with marketing and sales teams to develop strategies that retain and grow our customer base.

About You:

  • You have proven experience in account management or customer success roles within a ServiceNow partner business.
  • You possess excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels.
  • You have a track record of successfully managing and growing customer accounts, with a strong problem-solving approach and ability to prioritize tasks effectively.
  • You are a team player with a customer-focused mindset, passionate about delivering an outstanding client experience.

What We Offer:

  • A competitive salary and OTE (around £60,000 per annum)
  • Vitality health insurance, GP & Bupa dental care
  • Life Insurance
  • £250 work from home set-up allowance
  • 4% employee pension
  • 25 days holiday (more with tenure)
  • Progressive parental leave and time off for pre- and post-natal appointments
  • Comprehensive training and development
  • The Ministry - The coolest offices in London (3 days in the office)
  • Onsite Gym

Join us on this exciting journey and discover why UP3 is the best place to work in the ServiceNow ecosystem