GenAI Customer Success Specialist

18 hours ago


London, Greater London, United Kingdom Servicenow Full time
  • Hands-on delivery of ServiceNow's GenAI capabilities to customers
  • Providing technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives
  • Collaborating with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions
  • Leading GenAI enablement programs for the broader Impact Delivery organization
  • Developing and delivering GenAI Impact Accelerators to drive customer outcomes and value realization
  • Staying up-to-date with industry trends and emerging technologies in the field of GenAI, and applying this knowledge to continuously improve and evolve ServiceNow's Impact GenAI accelerator offerings
  • Contributing to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners
  • Creation of HealthScan Definitions to evaluate GenAI readiness and GenAI platform health


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