ServiceNow Solutions Architect

3 weeks ago

London, Greater London, United Kingdom TEKsystems Full time
Job Summary

The ServiceNow Solutions Architect will be responsible for managing multiple sales opportunities and account teams/programs. This leadership position requires the ability to identify resources, allocate resources, and integrate requirements for complex deliverable-based, fully outsourced, or extremely large scale engagements or programs. The ideal candidate will have experience in information technology and/or professional services with an emphasis on ServiceNow.

Key Responsibilities

Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members.

Consolidate solution status and proposed costing information across the project stakeholders.

Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties.

Perform periodic practice pipeline and opportunity analysis, product line review, and solution "health checks" with practice and delivery resources.

Examine customer reference-ability and establish on-going relationships with the customer and account team members.

Refine practice pipeline and product line attributes based upon metrics and analysis as well as overall fit within the marketplace and technological changes.

Support the development and execution of an Account Strategy in collaboration with internal stakeholders.

Requirements

Bachelors Degree or equivalent, relevant experience

Experience in information technology and/or professional services with emphasis on ServiceNow.

Experience in delivering projects/programs, delivering and administrating client professional services agreements including the change management process.

Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget

Work with team leads on resource planning to staff approved projects with resources from the team.

Provide oversight, mentoring, and training to onshore and offshore ServiceNow admin teams

IT service management/project management delivering projects/programs/solutions and daily delivery/consulting oversight within a professional services environment or equivalent, relevant
ServiceNow configuration and development experience

Practical, hands-on experience with various versions of the ServiceNow platform is a must

ITIL Expert Certification Desired, but not required.

Sufficient understanding of Services Outsourcing and Project Management

ServiceNow certifications: Certified Implementation Specialist, Certified Architect, Certified Application Developer OR equivalent experience

Excellent oral and written communication skills (English language).

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