ServiceNow Solutions Architect

3 weeks ago

London, Greater London, United Kingdom Methods Business and Digital Technology Full time
About the Role

We are seeking a highly skilled ServiceNow Solutions Architect to join our team at Methods Business and Digital Technology. As a key member of our ServiceNow Operations Team, you will be responsible for designing and implementing best-in-class ServiceNow solutions for our clients.

As a ServiceNow Solutions Architect, you will work closely with our clients to understand their business needs and develop tailored solutions that meet their requirements. You will be responsible for leading the design of end-to-end ServiceNow solutions, collaborating with client stakeholders, and ensuring that solutions are scalable, secure, and meet the organisation's current and future business needs.

The ideal candidate will have a strong background in ServiceNow, ITIL, and TOGAF, with experience in designing complex integrations between ServiceNow and other enterprise solutions. You will also have excellent communication and interpersonal skills, with the ability to work effectively with clients, project managers, and development teams.

In this role, you will have the opportunity to work on exciting projects, develop your skills and expertise, and contribute to the growth and success of our company. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply.

Key Responsibilities
  • Lead the design of end-to-end ServiceNow solutions that address complex business challenges.
  • Collaborate with client stakeholders to gather, analyse, and document detailed requirements.
  • Develop the architectural blueprint for ServiceNow solutions, considering factors such as scalability, security, performance, and integration requirements.
  • Assess new ServiceNow features, modules, and integrations to determine their suitability for our clients' needs.
  • Establish and enforce governance policies, best practices, and coding standards to ensure the consistency, maintainability, and security of ServiceNow configurations.
  • Define and oversee integration strategy, including designing integrations between ServiceNow and other systems or applications.
  • Ensure that ServiceNow solutions adhere to security standards, regulatory compliance, and data protection requirements.
  • Architect solutions with scalability and optimal performance in mind, considering anticipated growth and usage patterns.
  • Develop and maintain a ServiceNow roadmap and value realisation plan that aligns with the client's strategic objectives.
  • Stay informed about industry trends and emerging technologies to continuously enhance ServiceNow solutions.
  • Provide quality assurance to ServiceNow implementations, overseeing thorough testing to ensure performance, functionality, and security.
  • Create comprehensive technical documentation for solutions, including design documents, configuration details, and best practices.
  • Communicate effectively with various stakeholders, including clients, project managers, and development teams.
  • Create and oversee internal mentoring, training, and development programmes to foster a culture of continuous learning.
  • Implement coding and configuration standards to maintain consistency and quality.
  • Support the sales cycle by providing inputs to Pre-Sales collateral and bid responses.
  • Provide thought leadership and expertise to our strategic accounts.
  • Attain and maintain relevant ServiceNow certifications to stay current on platform developments.
  • Contribute to the Methods' brand awareness through blog creation, attending conferences/webinars, writing case studies/white papers, etc.

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