ServiceNow Solutions Architect

4 weeks ago

London, Greater London, United Kingdom Methods Business and Digital Technology Full time
Job Title: ServiceNow Solutions Architect

We are seeking an experienced ServiceNow Solutions Architect to join our team at Methods Business and Digital Technology. As a ServiceNow Solutions Architect, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our clients.

About the Role

This is an exciting opportunity to work with a leading digital transformation company, Methods Business and Digital Technology, and contribute to the success of our clients. As a ServiceNow Solutions Architect, you will be part of a team that is passionate about delivering innovative solutions that make a real difference in people's lives.

Key Responsibilities
  • Design and implement ServiceNow solutions that meet the needs of our clients.
  • Collaborate with client stakeholders to gather and document detailed requirements.
  • Develop architectural blueprints for ServiceNow solutions, considering factors such as scalability, security, performance, and integration requirements.
  • Assess new ServiceNow features, modules, and integrations to determine their suitability for our clients' needs.
  • Establish and enforce governance policies, best practices, and coding standards to ensure the consistency, maintainability, and security of ServiceNow configurations.
  • Define and oversee integration strategy, including designing integrations between ServiceNow and other systems or applications.
  • Ensure that ServiceNow solutions adhere to security standards, regulatory compliance, and data protection requirements.
  • Architect solutions with scalability and optimal performance in mind, considering anticipated growth and usage patterns.
  • Develop and maintain a ServiceNow roadmap and value realisation plan that aligns with the client's strategic objectives.
  • Stay informed about industry trends and emerging technologies to continuously enhance ServiceNow solutions.
  • Provide quality assurance to ServiceNow implementations, overseeing thorough testing to ensure performance, functionality, and security.
  • Communicate effectively with various stakeholders, including clients, project managers, and development teams.
Requirements

To be successful in this role, you will need:

  • Strong relationship-building, influencing, negotiating, and facilitation skills with customers and colleagues.
  • Excellent written and verbal communication skills, articulating complex technical information convincingly at all levels.
  • Able to work with minimal supervision, consistently delivering quality to deadlines and escalating issues and blockers in a timely manner.
  • Experience of working in a client-facing role in a professional services organisation.
  • Expert knowledge of the ServiceNow platform, beyond ITSM (e.g. SecOps, HRSD, IRM, BCM, APM, CMDB, ITAM, ITOM, SPM).
  • Design of complex integrations between ServiceNow and other enterprise solutions, e.g. based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP and SFTP.
  • ITIL and/or TOGAF qualified.
  • Experience of working with Agile SDLC (Software Development Lifecycle Management) methods.
  • Experienced in data architecture and master data management.
  • A high level of general, technical knowledge including current, emerging, and future technology market trends and their impact on business.
What We Offer

We offer a competitive salary and benefits package, including:

  • Autonomy to develop and grow your skills and experience.
  • Be part of exciting project work that is making a difference in society.
  • Strong, inspiring and thought-provoking leadership.
  • A supportive and collaborative environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering innovative solutions and making a real difference in people's lives, we would love to hear from you.

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