Customer Service
3 months ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity to join a dynamic and growing company in the
area.
**Duties**:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues with patience and empathy
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other departments to address customer concerns or escalate complex issues
**Requirements**:
- Excellent verbal and written communication skills in English; fluency in Spanish or other languages is a plus
- Strong interpersonal skills with the ability to effectively communicate with diverse customers
- Proficient computer skills, including data entry and navigating multiple systems simultaneously
- Ability to work in a fast-paced environment while maintaining attention to detail
- Prior customer service experience is preferred but not required
**Salary**: From £26,500.00 per year
**Benefits**:
- Free parking
- On-site parking
- UK visa sponsorship
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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