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Chief of Staff, UK

3 months ago

London, Greater London, United Kingdom State Street Full time

Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.

Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

Position Overview

This role will report directly to the cluster head for UK and Ireland and plays a critical role in effectively managing the cluster daily. The Chief of Staff (CoS) will offer strategic insights to the cluster head, facilitate communication with key cluster and group stakeholders and will spearhead certain special projects of import to the cluster and globally.

The CoS will act as the central coordinator for the cluster, providing management support to the country heads, provide them with assistance in strategic execution and driving results. The CoS will also support strategic global initiatives across the cluster, foster collaboration and alignment between the countries, and facilitate improved organizational performance.

In addition, the role will be the conduit for governance information across the cluster. The role will act as a key influencer and thought partner ensuring the cluster head is well prepared for all regulatory, board and external stakeholder meetings. Part of the role will be focused on providing adequate challenge providing a contrasting perspective when needed.

Responsibilities:

The role is responsible to the cluster head for UK and Ireland to drive the execution of the cluster strategy and growth plans across all products and geographies; plus support the governance and oversight of the cluster.

At a high level, this includes:

  • Align the strategic plan for the cluster with the overall Investment Services, and Chief Commercial Office objectives and priorities, and monitor actionable items.
  • Coordinate projects/initiatives and commitments directly involving the cluster head and their key priorities.
  • Assist the head of client relationship and client service transformation in driving execution within the program, plus independently own, lead or track special projects for the cluster.
  • Elevate issues/challenges that could potentially impact the execution of business strategy and/or key segment or cluster initiatives.
  • Attend executive meetings to contribute to the tactical priorities of the business. Provide follow up as needed ensuring all cluster requirements are completed.
  • Facilitate shared understanding of cluster strategy & priorities across key stakeholders and enabling functions.
  • Drive development and production of appropriate leadership OKRs.

Governance:

  • Cluster strategy delivery – work closely with global and cluster senior executives to execute strategic initiatives in line with, or to exceed, the annual plan.
  • Act as representative / proxy for the cluster head at necessary meetings/ committees.
  • Act as the cluster head's deputy in providing input into cluster/globally enhancing transversal initiatives.

Communication:

  • Create, manage and provide appropriate preparation material for all cluster head internal & external speaking engagements, including personal briefing notes.
  • Act as focal point for cluster sponsorship (internal/external) events.
  • Partner with the cluster leadership team to identify and drive a cluster employee engagement agenda.
  • Serve as key member of the cluster leadership team; build strong relationships across the cluster leadership team and their leadership teams to drive an array of strategy execution efforts.

Managerial

  • Demonstrate the 'Risk Excellence' culture by establishing the tone at the top, through personal accountability and ownership, education and awareness and reinforcing mechanisms.
  • Maintain a detailed understanding of:
    • The scope of the role's managerial responsibilities; and
    • The competence of the staff reporting to the role.
  • Ensure that the team report/s have clear understanding of their reporting lines, authority levels, scope of responsibilities (including those delegated to them and those they delegate), objectives, training and competency requirements, that progress is reviewed regularly in line with Company policy, and that staff are regulatory registered where appropriate for their role.
  • Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into staff members' behaviour in performing their roles.
  • Ensure that the highest level of the Code of Conduct is displayed in your own and staff behaviour.
  • Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations can be managed effectively.
  • Adhere to the delegation and oversight (management information and escalation) framework in the performance of daily tasks. This includes taking proactive action to ensure there is adequate production of management information that is fits for purpose, and issues are raised as appropriate.
  • Establish and monitor an effective delegation framework to ensure that tasks are performed by staff members with appropriate capacity and authority level (based on knowledge, skills and competence).

Escalation

  • Establish and monitor an effective oversight framework to ensure that issues are appropriately identified, escalated and resolved. This includes: ensuring that appropriate management information is received, considered and challenged as appropriate at intervals proportionate to the risks; and that staff members have clear understanding of the escalation path/principles.

What we look for

  • The CoS will be highly resourceful, tenacious and possess strong communication, project management and analytical/financial skills
  • Will have cross functional business experience
  • MBA preferrable
  • The ideal CoS will be self-managed, retain a high level of focus, adaptability and be proactive.
  • The individual will have a high level of integrity and demonstrate sound judgment.
  • Experience as a CoS will be highly preferred

Are you the right candidate? Yes

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.