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Hospitality Customer Service Assistant

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London, Greater London, United Kingdom Aramark Full time

Hospitality Customer Service Assistant - London

Job Types: Full-time, Permanent

Pay: £11.60 per hour

Expected hours: 35 per week

Your Aramark journey starts here

Are you seeking a full-time opportunity in an engaging new position?
Enjoy working in a dynamic and bustling setting where each day brings new challenges?
Passionate about delivering exceptional customer service to a diverse clientele?
If this sounds like you, we have an exciting position available for you.
We are in the process of hiring a Customer Service Assistant to join our essential team at RVC, Royal College Street, Camden, NW1 0TU.

Benefits of the role

  • Competitive pay of £11.60 per hour
  • Full-time position - 35 hours weekly, working 5 days out of 7
  • Shift hours between 7am – 3pm
  • Convenient access to local transportation
  • Provided with a free uniform
  • Includes life assurance and pension contributions
  • Generous holiday entitlement that increases after 3 years of service
  • Opportunities for cycle to work program and refer a friend scheme
  • Various perks such as MyStaffShop discounts, Nest pension, life assurance, online e-learning, and more

Responsibilities

  • Execute basic service, food production, and administrative duties
  • Serve food and drinks to customers following standard portioning, presentation, and combinations as per brand guidelines. Address product-related inquiries
  • Basic cold food preparation and customized services
  • Handle payments and maintain financial records as needed
  • Replenish inventory and ensure proper merchandise displays
  • Ensure cleanliness in back-of-house areas, crockery, and cutlery using appropriate equipment
  • Maintain cleanliness in counter areas, light equipment/vending machines, preparation and public spaces
  • Report any feedback, complaints, suggestions, stock requirements, breakages, faults, or hazards to the line manager
  • Complete assigned daily paperwork or computer tasks
  • Comply with safety protocols according to health and safety regulations, and undergo necessary training

Requirements

  • Strong teamwork skills
  • Prior experience in customer service
  • Basic food preparation background
  • Hospitality industry experience
  • DBS checks are mandatory
  • An enthusiastic team member and effective communicator willing to acquire new skills and broaden experiences
  • Adaptable to varying workloads and shifts when necessary