Customer Service Team Leader

3 weeks ago

London, Greater London, United Kingdom Valor Hospitality Europe Full time
Hospitality Operations Supervisor

Competitive salary, full-time position

As the first point of contact for our guests, you will play a crucial role in establishing a welcoming atmosphere. Your warm demeanor and readiness to assist will ensure that guests feel valued and informed about our hotel amenities and the surrounding area. Your goal is to enhance their experience and ensure a seamless departure.

We seek individuals with prior experience in a branded hospitality setting, who thrive in a dynamic environment and enjoy engaging with guests daily.

Leadership skills are essential, as you will oversee a small team and consistently exhibit a proactive approach to service.

Our establishment operates year-round, requiring flexibility in scheduling. While peak times are typically evenings and weekends, we are open to discussing various shift patterns and contracted hours during the interview process.

For those interested in professional development, we provide nationally recognized apprenticeship programs alongside comprehensive brand training. You can explore popular courses on our careers page.

In addition to competitive compensation, we offer:

  • Exclusive discounts for employees and their families:
  • Special rates at our hotels across the UK.
  • Discounted stays for friends and family.
  • 50% off dining in our restaurants and bars.
  • Complimentary meals during shifts.
  • Access to discounts at various retailers and experiences.
  • Significant savings on bicycles through our Cycle To Work Scheme.
  • Generous referral bonuses for recommending new team members.

Prioritizing your health and wellness:

  • A schedule of wellness initiatives, including healthy meals and activities.
  • Access to our Employee Assistance Programme for confidential support.
  • Healthcare Cash Plan options available.

Fostering your career advancement in hospitality:

  • Fully funded apprenticeship opportunities.
  • Internal development programs tailored to your growth.
  • Recognition through monthly and annual service awards.

Valor Hospitality is committed to equal opportunities and welcomes applications from all qualified individuals, regardless of background.

We proudly operate numerous hotels under prestigious brands and are continuously expanding our portfolio.

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