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Customer Service Team Leader

2 months ago

London, Greater London, United Kingdom Elbrus Office & Professional Full time

Job Title: Customer Service Team Leader

Job Type: Full-time

Company: Elbrus Office & Professional

Location: London, UK

Job Description:

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Elbrus Office & Professional. As a Customer Service Team Leader, you will play a pivotal role in managing customer inquiries from initial contact through to transaction completion, ensuring that products are delivered and stored securely.

Key Responsibilities:

  • Provide high-standard customer service via phone and email in both French and English
  • Oversee the entire transaction process from start to finish, ensuring smooth execution and compliance with internal procedures
  • Prepare and manage precise quotations in a dynamic trading environment, proactively following up to enhance sales and customer relations
  • Work closely with colleagues in London, Paris, and Barcelona, including partnering with the sales team, to provide seamless support
  • Support customers with onboarding requirements and coordinate their shipping inquiries

Requirements:

  • Minimum of 3 years' experience in a Customer Service role ideally within an e-commerce or commodity/product environment
  • Fluent in French (native ideally) with fluency in English - NON NEGOTIABLE
  • Highly competitive salary and performance-based bonus
  • Hybrid working model available after successful completion of a 3-month probation period

What We Offer:

  • A highly competitive salary and performance-based bonus
  • A hybrid working model available after successful completion of a 3-month probation period
  • The opportunity to work with a forward-thinking company in a dynamic trading environment