Customer Service Team Leader

4 weeks ago


London, Greater London, United Kingdom The Little Fine Wine Company Full time
Customer Service Team Leader Position

Are you eager to become part of a thriving organization? We are on the lookout for a committed and experienced Customer Service Team Leader to join our vibrant team. This role presents an exciting opportunity to collaborate closely with our Founder and Master of Wine, Victoria, across various facets of the business.

Key Responsibilities:
  • Oversee order management and monitor delivery logistics
  • Engage with clients and resolve their queries
  • Support marketing initiatives and digital outreach
  • Manage product listings on the website, including crafting descriptions and capturing product images
  • Ensure efficient office operations and assist with unique projects
Qualifications:

Essential Skills:

  • Outstanding communication abilities
  • Exceptional customer service orientation
  • Competence in Excel and general computer skills
  • Quick adaptability to new procedures
  • Strong organizational capabilities
  • Genuine interest in wine and culinary arts

Preferred Skills:

  • Familiarity with Mailchimp and website administration
  • WSET certification is advantageous

This full-time position offers a competitive salary, employee discounts, and pension benefits. If you are enthusiastic about delivering exceptional customer service and excel in a dynamic setting, we would be pleased to hear from you.



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