Customer Service Team Leader

1 day ago

London, Greater London, United Kingdom (MALIN+GOETZ) Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at (MALIN+GOETZ), a fast-growing beauty and lifestyle company based in New York City. The successful candidate will be responsible for providing exceptional customer service to our clients, managing e-commerce orders, and working closely with our marketing team to ensure seamless customer experiences.

Key Responsibilities
  • Customer Service: Provide personalized customer service via phone, email, and other mediums, offering support and information to customers regarding product questions and concerns.
  • E-commerce Order Management: Process and oversee the smooth running of e-commerce orders, ensuring timely and accurate fulfillment.
  • Marketing Support: Collaborate with our marketing team to implement CRM initiatives, including direct mailers, loyalty programs, and customer segmentation.
  • Warehouse Preparation: Coordinate with our warehouse team to ensure readiness for web blasts and other online promotions.
  • Reporting and Analysis: Prepare weekly and monthly CRM performance reports to inform business decisions.
Requirements
  • Experience: 2+ years of experience in customer service, e-commerce, or a related field.
  • Skills: Excellent communication and problem-solving skills, proficiency in Excel and PowerPoint, and fluency in French and German.
  • Education: Bachelor's degree in a related field.
About Us

(MALIN+GOETZ) is a fast-growing beauty and lifestyle company based in New York City. We operate flagship apothecaries in NYC, LA, London, and Hong Kong, and have an expanding presence online. We are committed to providing exceptional customer experiences and are seeking a highly skilled and experienced Customer Service Team Leader to join our team.

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