Customer Service Representative in Hospitality

2 months ago

London, Greater London, United Kingdom Chartwells - Independent Full time

Are you looking for a rewarding career in hospitality?

Chartwells is on the lookout for a dedicated Hospitality Assistant to join our team on a permanent casual basis, offering flexible working hours. You will play a crucial role in delivering outstanding customer service and representing our brand with pride. Our team is passionate about quality, from the food we serve to the value we place on our employees.

We recognize and appreciate your hard work, which is why we provide a comprehensive benefits package that includes:

  • Exclusive travel discounts with major providers
  • Grocery savings at leading supermarkets
  • Access to healthcare benefits, including a Digital GP for you and your family
  • Discounts on cinema tickets for enjoyable outings
  • Regular updates on the best savings opportunities
  • Cash rewards for your spending across various brands
  • Complimentary wellness activities and fitness classes
  • Share discounts and offers with family and friends
  • Participation in our pension scheme
  • Opportunities for career advancement through our development programs

Your working hours: Flexible shifts available

As a Hospitality Assistant, you will be part of a vibrant and friendly team in a fast-paced environment. In return, you will have the chance to grow within a company that values its employees and rewards those who excel.

Your primary responsibilities will include:

  • Welcoming guests and ensuring their satisfaction
  • Delivering a seamless and personalized service experience
  • Understanding the menu and providing recommendations
  • Upholding a positive brand image for Compass Group UK&I
  • Complying with Food Handling & Hygiene standards
  • Adhering to Health & Safety regulations

The ideal candidate for the Hospitality Assistant position will:

  • Exhibit a passion for exceptional service, greeting customers warmly
  • Demonstrate initiative and make decisions that enhance customer experience
  • Be a strong team player with excellent communication skills
  • Be motivated to succeed in their role
  • Possess the ability to work effectively under pressure

Joining Chartwells means contributing to our mission of providing quality food service, fostering connections, and driving progress across numerous locations. Enjoy competitive compensation, fantastic perks, and unparalleled opportunities for growth and development within one of the UK's leading companies.

At Chartwells, we are committed to creating a work environment where everyone feels empowered to be themselves and has equal opportunities for career advancement. We celebrate diversity and strive to cultivate a culture of respect and inclusivity.

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