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Customer Service Representative

2 months ago

London, Greater London, United Kingdom RBH Hospitality Management Full time

WELCOME TO RBH HOSPITALITY MANAGEMENT

At RBH, we recognize that our employees are our greatest asset. We prioritize your well-being and embrace diversity in our workplace. Our commitment to sustainability and individuality distinguishes us from our competitors, contributing to our recognition as one of the Top 30 Best Places to Work in Hospitality.

A DAY IN THE ROLE OF A GUEST SERVICE ASSISTANT

Your Responsibilities

As a Guest Service Assistant, you will report directly to the Guest Service Manager. We seek individuals who thrive in dynamic environments and are eager to learn about the various departments within our establishment. Your role will encompass multiple responsibilities, including serving as a Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping staff—ensuring that no two shifts are alike.

Our team operates like a family, working collaboratively to provide exceptional service to our guests. We pride ourselves on delivering timely, efficient, and knowledgeable assistance, creating memorable experiences for all.

ESSENTIAL QUALIFICATIONS

We prioritize personality and potential in our hiring process, but here are some key attributes we look for:

  • Excellent communication abilities
  • Previous experience in a customer-facing role is advantageous, but we are willing to train enthusiastic candidates
  • A positive and proactive attitude
  • Proficiency in computer use and a professional telephone demeanor

WHAT WE PROVIDE

We offer a comprehensive benefits package designed to enhance the well-being of our employees and foster a positive workplace culture:

  • Discounted accommodation rates for you and your loved ones
  • Additional leave for your birthday
  • Flexible work schedules
  • Pension plan
  • Complimentary meals during shifts, saving you over £1000 annually

For further details on our benefits, please refer to our employee benefits video.


COMMITMENT TO DIVERSITY

RBH Hospitality Management is dedicated to fostering an inclusive workforce. We welcome candidates from diverse backgrounds and are committed to providing reasonable accommodations throughout the hiring process.

International Candidates Welcome: We are open to sponsoring qualified candidates from abroad. RBH holds a sponsorship license, ensuring a smooth immigration process for the right individuals.