Customer Service Specialist in Hospitality

3 weeks ago

London, Greater London, United Kingdom Restaurant Associates Full time
Customer Service Specialist in Hospitality

Are you ready to embark on a rewarding career in the hospitality sector?

We are seeking a Customer Service Specialist who will represent our esteemed organization, providing outstanding service for Restaurant Associates on a full-time basis, with a commitment of 40 hours per week. You will be part of a dedicated team that takes immense pride in their work - pride in our culinary offerings, pride in our brand, and most importantly, pride in our team members.

We believe in recognizing your hard work, which is why we offer an extensive benefits package that includes:

  • Complimentary meals
  • Exclusive travel perks with leading providers
  • Discounts on grocery shopping with major retailers
  • Immediate access for you and your family to a Digital GP, along with additional healthcare benefits
  • Significant discounts on cinema tickets for your entertainment
  • Regular updates featuring the best deals and savings available
  • Cash rewards for your spending, redeemable across a variety of brands
  • Opportunities to relax with complimentary wellness, mindfulness, and fitness classes
  • Share all discounts and offers with friends and family
  • Contributory pension plan
  • Advance your career through our Career Pathways and MyLearning initiatives

Typical shift patterns will include: Rotating shifts

As a Customer Service Specialist, you will be part of a passionate and friendly team operating in a dynamic environment. In return, you will have the opportunity to grow with a company that values its employees, celebrates diversity, and acknowledges those who exceed expectations.

Your primary responsibilities will encompass:

  • Welcoming and attending to our guests to ensure they leave satisfied
  • Serving customers while providing a seamless and personalized experience
  • Being well-versed in the menu and offering recommendations to our guests
  • Upholding the positive image of Compass Group UK&I
  • Adhering to Food Handling & Hygiene standards
  • Following Health & Safety regulations

Our ideal Customer Service Specialist will:

  • Have a genuine passion for delivering exceptional service, greeting customers warmly and serving them with enthusiasm
  • Exhibit initiative and make decisions that prioritize our customers' needs
  • Be a collaborative team player with excellent communication skills
  • Possess a strong desire to excel in their role
  • Demonstrate the ability to thrive under pressure

Restaurant Associates is committed to providing outstanding hospitality through our food, beverages, and services. We collaborate with our partners and clients to achieve remarkable outcomes together. Each day, our dedicated hospitality professionals strive for excellence in delivering employee dining and hospitality services to some of the UK's leading workplaces, as well as creating memorable experiences in iconic cultural and heritage venues.

At Compass Group UK&I, we aim for every individual in our organization to feel empowered to be themselves at work and to have equal opportunities for career advancement. We are dedicated to fostering a culture that respects and embraces diverse talents, beliefs, backgrounds, and abilities. We want our colleagues to feel valued, reach their full potential, and thrive - Diversity is Our Strength.

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