Guest Service Manager

1 week ago

London, Greater London, United Kingdom RBH Hospitality Management Full time

Unlock Your Potential in a Dynamic Hospitality Environment

At RBH Hospitality Management, we believe that our people are our greatest assets. We're passionate about delivering exceptional guest experiences and creating a positive, inclusive culture that sets us apart from the competition.

A Day in the Life of a Guest Service Manager

As a Guest Service Manager, you'll be responsible for leading a team of hospitality professionals to deliver outstanding guest satisfaction. Your day will be filled with:

  • Managing guest expectations and delivering personalized service
  • Leading a team of customer service representatives to ensure seamless guest experiences
  • Coordinating with other departments to resolve guest issues and concerns
  • Developing and implementing strategies to improve guest satisfaction and loyalty

What We're Looking For

We're seeking a highly motivated and customer-focused individual who possesses:

  • Excellent communication and leadership skills
  • Experience in a customer-facing role, preferably in the hospitality industry
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills
  • Passion for delivering exceptional guest experiences

What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment
  • Discounted hotel room rates and other perks

Equal Opportunities Employer

RBH Hospitality Management is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.

  • Guest Services Administrator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Services Administrator

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Deputy Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Deputy Guest Services Manager

    4 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...

  • Guest Services Coordinator

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...

  • Guest Services Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Key Responsibilities:Deliver outstanding service to both internal clients and visitors, upholding exceptional standards.Greet all guests and visitors with warmth and professionalism.Oversee the ground floor and welcome area, aiming to create unforgettable experiences.Maintain a flexible approach to various situations.Become proficient in booking systems and...

  • Guest Services Associate

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Join Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...

  • Guest Services Team Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Guest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...

  • Guest Services Team Leader

    3 days ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Services Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Services Associate

    3 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Position SummaryWe are looking for a committed professional to become part of our team as a Customer Service Representative. In this position, you will serve as the initial point of contact for clients and visitors entering our establishment. Your responsibilities will encompass welcoming guests, supporting meetings and events, overseeing meeting spaces, and...

  • Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a Guest Services Manager, you will be responsible for ensuring that our clients' guests receive exceptional service and have a memorable experience.Key ResponsibilitiesRespond to guest requests and complaints in a...

  • Guest Services Manager

    5 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a Guest Services Manager, you will be responsible for ensuring that our clients' guests receive exceptional service and have a memorable experience.Key ResponsibilitiesRespond to guest requests and complaints in a...

  • Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a Guest Services Manager, you will be responsible for ensuring that our clients' guests receive exceptional service and have a memorable experience.Key Responsibilities:Respond to guest requests and complaints in a...

  • Guest Services Manager

    5 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a Guest Services Manager, you will be responsible for ensuring that our clients' guests receive exceptional service and have a memorable experience.Key Responsibilities:Respond to guest requests and complaints in a...

  • Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom IHG Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at IHG Hotels & Resorts. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Lead and manage a team of Front...

  • Guest Services Manager

    5 days ago

    London, Greater London, United Kingdom IHG Full time

    Job Summary:We are seeking a highly skilled and experienced Guest Services Manager to join our team at IHG Hotels & Resorts. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.Key Responsibilities:Lead and manage a team of Front...

  • Guest Services Manager

    3 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job Summary:We are seeking a highly skilled Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer experiences.Key Responsibilities:Respond to guest requests and complaints in a professional and...

  • Guest Services Manager

    5 days ago

    London, Greater London, United Kingdom Platinum Recruitment Consultancy Full time

    Job Summary:We are seeking a highly skilled Guest Services Manager to join our team at Platinum Recruitment Consultancy. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer experiences.Key Responsibilities:Respond to guest requests and complaints in a professional and...