Guest Services Administrator
5 days ago
Role Overview
The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to:
- Greeting visitors warmly and facilitating a smooth and personalized guest experience.
- Responding to all guest inquiries promptly and courteously.
- Supporting the building manager and actively engaging in events at the reception area.
- Cultivating relationships and serving as the main liaison for office occupants.
- Managing both external and internal communications with professionalism.
- Collaborating with various departments to promote effective communication and guest satisfaction, fostering a unified approach to enhancing guest experiences.
- Demonstrating flexibility and adaptability in providing additional services as needed.
- Consistently adhering to the standards set by Rapport and the client.
Ideal Candidate Profile
The ideal candidate will possess 1-2 years of experience in a reception capacity, exhibit a friendly demeanor with a creative outlook, and excel in relationship-building.
- A strong commitment to delivering outstanding guest service in all interactions.
- Preferably possess front-of-house experience in a luxury hospitality setting, premium airline, or corporate environment.
- Exhibit excellent interpersonal skills along with a vibrant and engaging personality.
- Demonstrate a high level of proficiency in the English language, both spoken and written.
- Display exceptional organizational skills and attention to detail.
- Ability to thrive under pressure and act proactively and intuitively.
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