Hospitality Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom Frasers Hospitality Full time
HOSPITALITY OPERATIONS SUPERVISOR, FRASER SUITES
Frasers Hospitality, a prominent name in the global hospitality sector, is renowned for its exceptional serviced apartments and hotel residences. With a commitment to delivering outstanding hospitality across various regions, including Asia, Australia, Europe, the Middle East, and Africa, we pride ourselves on our collaborative and progressive culture. Our core values—collaborative, real, respectful, and progressive—guide our approach to service and employee development.

Key Responsibilities as Hospitality Operations Supervisor:
Deliver unparalleled service to guests, ensuring their experience is memorable and fulfilling. Maintain comprehensive knowledge of all services and amenities available at Frasers Hospitality and in the surrounding area, enabling effective guest assistance. Provide guidance and support to the Front Office team, ensuring they are well-prepared to meet their responsibilities. Oversee daily operations of the Front Office department, ensuring seamless functionality. Manage staff performance and collaborate with Department Heads to enhance service standards. Proactively identify opportunities for operational improvements and customer service enhancements. Assist the Front of House Manager with various tasks to ensure efficient property operations.
The ideal candidate will possess substantial experience in a similar capacity, showcasing excellent communication skills and the ability to inspire team members. A passion for customer service and a hands-on approach to problem-solving are essential. Candidates should demonstrate attention to detail and a commitment to fostering a positive team environment.

Desired Qualifications:
Proven experience in a comparable role. Strong attention to detail and effective time management abilities. A genuine enthusiasm for customer service. A collaborative spirit, with a focus on creating memorable experiences for guests. A desire to enhance leadership and team management capabilities. Eligibility to work in the UK is required. If you believe you meet these criteria, we encourage you to explore this opportunity further.

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