Overnight Operations Supervisor

3 weeks ago

London, Greater London, United Kingdom AXIOM HOSPITALITY LIMITED Full time £30,000

Salary: £30000

We are excited to announce an opportunity for an Overnight Operations Supervisor to become a vital part of our esteemed team at Axiom Hospitality Limited.

Reporting Structure: This position reports directly to the Front Office Manager and is ideal for an individual eager to advance their career while leading a dedicated team.

What We Provide:

  • Annual salary of £30000
  • Permanent, full-time contract (38.5 hours per week)

Your Responsibilities:

As an Overnight Operations Supervisor, you will oversee hotel operations during the night shift.

Your role will involve managing, mentoring, and training the team to ensure exceptional service delivery to all guests, maintaining the highest standards of hospitality at all times.

You will set a positive example by warmly welcoming guests and serving as a true representative of outstanding service, addressing all inquiries and requests efficiently and professionally, whether in person or via phone.

In this dynamic and industrious team environment, you will have continuous opportunities for learning and development.

Key Responsibilities Include:

  • Ensuring a remarkable guest experience, where every guest receives service aligned with our core values and mission;
  • Managing departmental expenses and ensuring appropriate scheduling and resource allocation to support operational efficiency;
  • Identifying and implementing opportunities for operational enhancements;
  • Addressing guest service needs in a professional, positive, and timely manner;
  • Adhering to quality assurance standards and expectations;
  • Regularly reviewing guest feedback and working collaboratively to enhance all aspects of the business;
  • Cooperating respectfully with all departments;
  • Maintaining a courteous and friendly demeanor towards all guests, confidently using their names whenever possible;
  • Being proactive in identifying and addressing complaints, escalating issues to the Front Office and Duty Manager as necessary;
  • Conducting night audits and safety checks to ensure the well-being of all hotel guests;
  • Continuously refining operational processes and ensuring clear communication with team members.

The ideal candidate will be enthusiastic about innovation, detail-oriented, and trustworthy.

Essential Skills and Experience:

  • A genuine passion for the hospitality sector;
  • Prior experience in a receptionist or supervisory role is essential;
  • Ability to comprehend guest needs to create memorable service experiences;
  • Exceptional customer service skills with a knack for anticipating guest requirements;
  • A strong leader capable of motivating and guiding others to adhere to established procedures and standards;
  • Excellent personal presentation;
  • Ability to work independently with minimal supervision;
  • Outstanding communication skills, both verbal and written;
  • A collaborative team player with a flexible approach.

Applicants must possess the right to work in the UK, with documented evidence required prior to employment commencement.

Benefits:

  • Hotel discounts across all Axiom Hospitality properties – colleague rates and up to 50% off food and beverage;
  • 28 days of holiday, including bank holidays, increasing to 33 days with service;
  • Discounts on retail, dining, events, and more through our benefits portal;
  • Access to our Employee Assistance Line for mental health and well-being support;
  • Utilization of the Wagestream Financial Wellbeing platform for instant pay access;
  • Complimentary Axiom Xcape stayover after one year of service;
  • A growing team with extensive training, advancement, and promotion opportunities;
  • Referral bonuses starting at £250 for recommending new team members;
  • Complimentary meals during shifts;
  • Length of service awards ranging from 1 to 20 years.

Commitment to Diversity:

Axiom Hospitality is dedicated to fostering an inclusive environment and encourages applications from individuals of all backgrounds, perspectives, and skills. We are proud to be an equal-opportunity employer.

Sustainability Initiatives:

We are committed to reducing our environmental impact and strive to be a responsible business for our employees, communities, and the planet. Our hotels actively engage in local community support and charitable initiatives.

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