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Overnight Operations Supervisor

2 months ago

London, Greater London, United Kingdom AXIOM HOSPITALITY LIMITED Full time

Salary: £29,640

We are excited to announce an opportunity for an Overnight Operations Supervisor to become a vital part of our dedicated team at Axiom Hospitality Limited.

Position Overview:

Reporting directly to the Front Office Manager, this role presents a unique chance for an ambitious individual eager to advance their career while leading a committed team.

What We Provide:

  • Competitive salary of £AMOUNT per annum or £AMOUNT per hour
  • Permanent, full-time contract (40 hours per week) or various flexible part-time options available

Your Responsibilities:

As an Overnight Operations Supervisor, you will oversee hotel operations during the night shift. Your profile should meet the following criteria:

You will be responsible for managing, coaching, and training the team to ensure exceptional service delivery to all guests, maintaining the highest standards at all times.

Leading by example, you will warmly greet guests and act as a true ambassador for outstanding service, addressing all inquiries and requests efficiently and professionally, whether in person or via phone.

In this dynamic and industrious team environment, you will have continuous opportunities for learning and development.

Key Responsibilities Include:

  • Ensuring a superior guest experience, aligned with our core values and mission;
  • Managing departmental expenses and optimizing scheduling and resources to enhance operational performance;
  • Identifying and implementing opportunities for operational improvements;
  • Addressing guest service needs promptly and positively;
  • Adhering to quality assurance standards and expectations;
  • Regularly reviewing guest feedback to enhance service quality;
  • Collaborating respectfully with all departments;
  • Maintaining a courteous and friendly demeanor towards all guests, utilizing their names whenever possible;
  • Identifying and reporting any complaints or issues to the Front Office and Duty Manager, offering assistance with integrity;
  • Conducting night audits and safety checks to ensure guest safety and comfort;
  • Continuously refining operational processes and ensuring clear communication with team members.

The ideal candidate will be enthusiastic about change, detail-oriented, and trustworthy.

Essential Skills and Experience:

  • A genuine passion for the hospitality sector;
  • Prior experience in a receptionist or supervisory role is essential;
  • Ability to understand and anticipate guest needs to create memorable service experiences;
  • Exceptional customer service skills with a proactive approach;
  • A strong leader capable of motivating and guiding others to adhere to established procedures and standards;
  • Excellent personal presentation;
  • Ability to work independently with minimal supervision;
  • Strong communication skills, both verbal and written;
  • A collaborative team player with a flexible mindset;
  • Proficiency in hotel management software and reservation systems;
  • Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook);
  • Ability to troubleshoot minor technical issues with office equipment;
  • Familiarity with online booking platforms and guest communication tools;
  • Understanding of data entry and maintaining accurate guest records;
  • Knowledge of cybersecurity best practices to protect guest information.

Applicants must have the right to work in the UK, with documented evidence required prior to employment.

Benefits:

  • Hotel discounts across all Axiom Hospitality properties – colleague rates and up to 50% off food and beverage;
  • 28 days of holiday, including bank holidays, increasing to 33 days with service;
  • Discounts on retail, dining, events, and more through our benefits portal;
  • Access to our Employee Assistance Line for mental health and wellbeing support;
  • Utilization of the Wagestream Financial Wellbeing platform for instant pay access;
  • Complimentary Axiom Xcape stay after one year of service;
  • A growing team with extensive training, progression, and promotion opportunities;
  • Referral bonuses starting at £250 for successful new team member recommendations;
  • Free meals during shifts;
  • Length of service awards ranging from 1 to 20 years and beyond.

Commitment to Diversity:

At Axiom Hospitality, we celebrate diversity and believe it is essential to our success as a rapidly growing hospitality company. We are proud to be an equal-opportunity employer, actively seeking to recruit, develop, and retain talented individuals from various backgrounds, perspectives, and skills.

We are dedicated to reducing our environmental impact and strive to operate sustainably, working closely with our hotel owners to achieve eco-label certification.

Our hotels are committed to being active community members, supporting local charities through volunteering and fundraising efforts.