Client Operations Executive

2 months ago

London, Greater London, United Kingdom JAC Recruitment UK Full time

Local leading International Travel Agency is seeking for a Japanese speaking client operations executive.

Position: Client Operations Executive (Japanese Speaking)
Contract: Permanent Monday-Friday 9:00~17:30 (Hybrid work is allowed after probation and upon agreement with line manager.)
Location: Central London
Salary: 28K~33K GBP (Depending on your experience)

Company: Local Travel Agency

Job Overview:

This highly successful wholesale Tour Operator are looking for a Japanese Client Operations Executive to join their expanding team in their London office. The candidate would be responsible for the successful operation of tours primary for their Japanese groups. The successful applicant will also be required to work with other nationalities including U.S., Canadian & Israeli markets as well as other markets as may be required.


Responsibilities:

Respond to and follow up Client enquiries ensuring all deadlines are adhered to in a timely mannerMeticulous planning of itineraries for the successful operation of group toursCommunicate, liaise, and negotiate internally and externally to facilitate the development of profitable business, sustainable relationships and effective service.Support existing customers through appropriate proposals in order to optimize business growth and customer satisfaction.Manage, organize, and update relevant data using database applicationsLiaise closely with all internal departments for the smooth running of the booking process Adhere to cancellation and daily option deadlinesRaise Client invoices and work with accounts teams on account queries and prepaymentsRequest & negotiate services in accordance with the itineraries (e.g. coaches, guides, restaurants, etc.) when necessaryDay to day contact with clients both in writing and verbally as may be requiredMaintain profit margins and update profit and loss reports

Requirements:

2-3 years of experience in a similar role within the travel or hospitality industry.Fluent in both English and Japanese and professional understanding of Japanese CultureExcellent communication and interpersonal skills.Strong organizational and multitasking abilities.Attention to detail and a commitment to quality.Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to work under pressure and meet tight deadlines.Knowledge of global travel destinations and logistical requirements.

Personal Attributes:

Customer-focused with a passion for travel.Problem-solver with a proactive approach.Team player with a collaborative mindset.Adaptable and able to thrive in a fast-paced environment.


Benefits:

23 days annual holiday + Bank Holiday On-site gym Company pension contributionPrivate health insurance (eye test, dental treatment support)

VISA:

Candidate must have right to work without any limitation

#LI-JACUK
#citylondon

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