Client Success Executive

3 weeks ago

London, Greater London, United Kingdom Next 15 Full time

Next 15 is a leading data marketing and technology firm. We empower brands to leverage their first-party data for a significant competitive edge. Our team consists of dedicated data professionals who are enthusiastic about enabling our clients to achieve remarkable results, whether through meticulously crafted data solutions or pioneering analytics and strategic initiatives. We collaborate with some of the most esteemed brands globally and are currently at a pivotal stage in our growth, with ambitious plans to expand our offerings and reach a wider audience.

Position Overview

We are seeking a dynamic Client Success Executive to become part of our Client Success Team. Reporting directly to the Account Director, you will play a crucial role in managing and nurturing our client relationships, ensuring their success across various sectors.

Your responsibilities will include overseeing the administrative, operational, and strategic delivery of services, which encompasses marketing technology solution management, multi-channel campaign execution, and data analysis and insights. You will also spearhead projects aimed at enhancing client engagement and driving growth.

We embrace a flexible hybrid working model, combining collaborative office time with the convenience of remote work.

As a Client Success Executive at Next 15, your responsibilities will include:

Providing administrative support to facilitate the efficient operation of client accounts, including scheduling meetings, preparing client agendas and reports, maintaining status documents, and updating financial records to assist with billing. Building strong client relationships, acting as the trusted first point of contact by managing communications, delivering high-quality service, and ensuring timely and satisfactory resolution of support inquiries. Ensuring all client campaigns and projects are executed on schedule, within budget, and to specifications by effectively managing resources and tracking profitability to foster positive account outcomes. Collaborating with other teams to ensure client briefs are realistic and achievable, offering the most effective solutions. Contributing to the creation of expert insights content and client case studies by supporting client workshops and quarterly business reviews, both in terms of organization and content production.

Qualifications:

A degree in technology, mathematics, business, or marketing. Proficiency in Microsoft Excel (ability to manage complex spreadsheets), Word, and PowerPoint. A customer-focused mindset and understanding of Customer Lifecycle strategies across various channels. Familiarity with statistical measures and reporting Key Performance Indicators (KPIs), with a commitment to achieving outcomes that yield a positive impact.

In return, Next 15 offers:

Annual performance bonus 25 days of annual leave plus additional days based on service Holiday Purchase Scheme - the option to buy up to 5 additional days 2 community volunteer days Pension scheme Private medical insurance Hybrid working environment Gym membership discounts Employee Assistance Programme Opt-in private dental insurance Workplace nursery scheme Referral bonus scheme Eye care vouchers Green car scheme Cycle to work scheme and more

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