Client Success Manager

7 days ago

London, Greater London, United Kingdom Live Recruitment Full time

Job Title: Business Customer Success Manager

About the Role:

We are seeking a highly skilled Business Customer Success Manager to join our team at Live Recruitment. As a Business Customer Success Manager, you will be responsible for managing and delivering client campaigns, ensuring both success and satisfaction of customers.

Key Responsibilities:

  • Work with sales, editorial, and production teams to build a schedule of activity for each client
  • Manage the execution of client campaigns throughout the campaign
  • Coordinate sponsor content, including programme sessions, editorial, webcasts, and round tables
  • Work with Corporate Members to build their involvement in content across editorial and both physical and digital events
  • Create and drive customer success improvement plans
  • Attend physical events to work with clients onsite to manage their experience
  • Oversee the management, delivery, and execution of commercial content projects
  • Ensure content quality, creative execution, and commercial success of partner campaigns
  • Benchmark campaign success and client satisfaction
  • Effectively support commercial, editorial, and production teams
  • Help to grow and nurture client relationships
  • Create robust processes to manage all aspects of client delivery
  • Manage client queries and escalate where necessary

Requirements:

To be considered for this Business Customer Success Manager role, you must come with experience working within an events and media business and have excellent customer servicing skills.

You will naturally be a people's person, organised, and have the ability to juggle multiple campaigns and projects at one time.

We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.

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