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Client Success Manager
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Client Success Manager
2 months ago
We're proud of our industry-leading digital marketing software, and we're even prouder of the people behind it. As a Client Success Manager, you'll partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online marketing initiatives.
Key Responsibilities- Drive client retention in partnership with your CSD
- Provide initial and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practices
- Communicate regularly with the customer to evaluate satisfaction
- Understand clients' business goals, anticipate future needs, and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Ensure client expectations are exceeded
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years of experience in client services and/or technical project management or 2+ years of experience in digital marketing campaign management. Retail Media or SEM preferred
- Ability to thrive in a fast-paced environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Phenomenal communication skills and organized project management
- Experience collaborating with a team both locally and virtually
- Organized and methodical, with excellent time management skills
- Skai platform experience preferred but not essential
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
- Additional languages, preferably German, a big bonus
We're a passionate team of adtech experts dedicated to revolutionizing the advertising industry and driving unparalleled success for our clients. We're looking for someone who shares our passion and dedication to excellence.