Client Success Manager

2 months ago

London, Greater London, United Kingdom SKAI Brasil Full time
About the Role

We're seeking a highly skilled Client Success Manager to join our team at SKAI Brasil. As a Client Success Manager, you will play a critical role in driving client satisfaction and ensuring they achieve their online marketing goals.

Key Responsibilities
  1. Client Retention: Partner with our Client Success Directors to drive client retention and satisfaction.
  2. Training and Support: Provide initial and ongoing training to clients to enable them to effectively use the Skai platform.
  3. Implementation and Usage: Assist clients in basic implementation and usage of Skai products.
  4. Technical Support: Provide technical support and digital marketing best practices to clients.
  5. Client Communication: Communicate regularly with clients to evaluate satisfaction and understand their business goals.
  6. Relationship Building: Partner with Skai Client Success Directors to build strong relationships with client partners.
  7. Problem-Solving: Energized by solving problems and finding opportunities to make clients successful.
  8. Client Expectations: Ensure client expectations are exceeded.
Requirements
  1. Marketing Analytics: Ability to understand advanced marketing analytics.
  2. Client Audits: Ability to perform detailed client audits to identify client needs or workflow gaps.
  3. Experience: 2+ years experience in client services and/or technical project management or 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred.
  4. Communication Skills: Phenomenal communication skills and organized project management.
  5. Team Collaboration: Experience collaborating with a team both locally and virtually.
  6. Time Management: Organized and methodical, with excellent time management skills.
  7. Skai Platform: Skai platform experience preferred but not essential.
  8. Travel: Ability to travel occasionally.
  9. Technical Skills: Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus.
  10. Language Skills: Additional languages, preferably German, a big bonus.
SKAI Requirements
  1. Passion and Dedication: Passion and dedication to delivering exceptional results.
  2. Desire to be the Best: Desire to be the best in your field and continuously improve.
  3. Team Player: Ability to work both independently and as part of a team.
  4. Communication Skills: Strong interpersonal communication skills - in writing and verbally.
  5. Problem-Solving: Proven track record of problem-solving.
  6. Results-Oriented: Results-oriented and driven to achieve exceptional results.

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