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Chief Customer Success Officer

2 months ago

London, Greater London, United Kingdom Space Executive Full time

Vice President of Customer Success

About Space Executive:

We are a prominent provider of Open Banking-driven Account to Account (A2A) payment solutions, specializing in Instant Payments and Instant Payouts. Established in 2019, our mission is to deliver optimal payment solutions for all parties involved in transactions. Our team comprises seasoned professionals with extensive experience in launching pioneering fintech enterprises, allowing us to create innovative solutions that cater to both merchants and end-users. Join us as we transform the €200Bn+ online payments landscape.

Role Overview:

We are in search of a proactive and seasoned Vice President of Customer Success to join our team. In this pivotal leadership position, you will oversee and expand our dedicated Customer Success team, which currently consists of 2 members with plans for growth to 5. Your main objective will be to ensure the success and satisfaction of our clients in the merchant sector, enabling them to fully leverage the value of our payment solutions.

Key Responsibilities:

  • Lead, mentor, and develop the Customer Success team to provide outstanding service and support.
  • Formulate and execute strategies aimed at enhancing customer satisfaction and retention within the iGaming industry.
  • Collaborate closely with various departments to optimize processes and elevate the customer experience.
  • Serve as a trusted advisor to our clients, assisting them in achieving their business objectives through the effective utilization of our payment solutions.
  • Track key performance indicators and deliver regular reports on customer success initiatives and their outcomes.

What We Provide:

  • An optimistic, inclusive, and supportive culture where individuality is celebrated.
  • A dynamic, fast-paced, and innovative environment where your contributions matter from day one.
  • A flat organizational structure, friendly colleagues, and swift decision-making processes.
  • An opportunity to start small, learn rapidly, and accomplish significant achievements.
  • A team that values collaboration, knowledge sharing, and humility.
  • The chance to be part of a growing team of skilled and enjoyable individuals.

If you are prepared to make a significant impact in the fintech sector and collaborate with experienced industry leaders, we would like to hear from you.

Apply Now