Client Success Executive
7 days ago
About the Role
Caselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.
Key Responsibilities
- Develop and manage schedules of activity for each client in collaboration with sales, editorial, and production teams.
- Oversee the execution of client campaigns, ensuring quality and satisfaction.
- Coordinate sponsor content, including programme sessions, editorials, webcasts, and roundtables.
- Engage Corporate Members in content across editorial and events (physical and digital).
- Conduct yearly business reviews with key customers, focusing on outcomes and value.
- Proactively manage accounts and report on customer health to internal stakeholders.
- Develop and implement customer success improvement plans.
- Attend physical events to manage client experiences onsite, with advance planning to accommodate your schedule.
Requirements
- A proven background in Customer Success—experience as a Customer Success Manager in a similar organization (events & media preferred).
- Ability to thrive in a customer-first environment.
- Effective stakeholder management.
- Action-oriented, collaborative team player with the ability to remain calm under pressure.
- Highly organized, detail-oriented, and able to meet deadlines.
- Motivated and entrepreneurial with an interest in customer success and event management.
What We Offer
- £30k basic salary with bonus and benefits.
- Fully remote position with the flexibility to work within school hours, perfect for parents.
- Opportunity to be part of a flourishing company driving innovation in the tech industry.
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