Housing Officer

4 weeks ago


Rugby UK, Warwickshire, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Rugby, is currently looking to recruit a Housing Officer for an initial 6 month contract on a rate of £15.70 - £17.59/hour PAYE / £20.41 - £22.87 (Umbrella). This role will be hybrid working with 4 days onsite per week.


Responsibilities:


- Deliver housing management services to tenants, maintaining high standards of customer care.

- Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence.

- Collaborate with internal and external stakeholders to sustain tenancies and provide individual support packages.

- Investigate and process housing management requests such as tenancy transfers and mutual exchanges in compliance with legislation.

- Manage complaints of anti-social behaviour and neighbour disputes, taking appropriate action in conjunction with relevant agencies.

- Conduct regular estate visits and health/safety inspections to ensure effective management of housing stock.

- Maintain accurate records and prepare reports on statistical data for service monitoring and improvement recommendations.


Essential Skills:


- A minimum of 2 years relevant experience in a customer focused environment.

- Full UK driving license and access to own transport for business use.

- Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.

- Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.

- Able to work independently and as part of a team, prioritising own workload and meeting deadlines.

- Be able to carry out day-to-day administrative tasks.

- Must be able to deal with pressurised situations in a controlled and effective manner.

- Must be able to make concise written reports in a timely and accurate manner.

- Demonstrate tact and sensitivity.

- Able to encourage Tenant Participation.

- Ability to work on own initiative and investigate issues and develop recommendations for action.

- Have an understanding of the current housing issues and the local and national political and social framework.

- Previous experience dealing with the public both face to face and by telephone with a varying customer base.

- Demonstrate flexibility, fairness, and equality in the delivery of the service.

- Working in a team and understanding the needs of teamwork.

- A commitment to equality of opportunity in employment and service delivery.

- Consider and respond positively to the views of others.

- Confident with financial issues.

- Basic statistical work

- A commitment to work within our CAN DO values


Desirable Skills:


- Knowledge of Health and Safety policies and legislation.

- An understanding of the welfare benefit system.

- Adapt to change.

- Strong PC skills and awareness of how IT can be used to improve efficiency and quality.

- Working towards full membership of the Chartered Institute of Housing or equivalent qualification.


If you would like to hear more about this opportunity please get in touch.


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