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Residential Services Officer

2 months ago

Rugby, Warwickshire, United Kingdom 4Recruitment Services Full time
Position Overview:
4Recruitment Services is looking for a Housing Officer to join our team. This role is essential in delivering effective housing management services to our clients.

Key Responsibilities:
  • Provide exceptional housing management services to residents, ensuring a high level of customer satisfaction.
  • Offer guidance and assistance to residents through various communication methods, including in-person meetings, home visits, and digital correspondence.
  • Work collaboratively with both internal teams and external partners to maintain tenancies and develop tailored support plans.
  • Assess and manage housing management requests, such as tenancy changes and mutual agreements, in accordance with relevant regulations.
  • Address complaints related to anti-social behaviour and neighbour conflicts, coordinating with appropriate agencies for resolution.
  • Conduct routine inspections of estates and safety assessments to guarantee effective oversight of housing assets.
  • Keep precise records and compile reports on data for service evaluation and enhancement suggestions.
Essential Qualifications:
  • Possess a solid understanding of current housing challenges and the political and social context affecting local authority housing services.
  • Familiarity with Health and Safety regulations and policies.
  • Comprehension of the welfare benefits framework.
  • Valid UK driving license and access to personal transportation for work-related purposes.