Lead Tenant Officer

5 days ago

Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Lead Tenant Officer at CRA GROUP LIMITED. As a key member of our Housing Services team, you will play a critical role in ensuring the effective management of tenancies and the delivery of high-quality services to our customers.

Key Responsibilities
  • Represent the Council in legal proceedings related to housing management, including court processes and tenancy enforcement.
  • Conduct final reviews of all tenancies at risk of eviction and identify the next steps to be taken to sustain the tenancy.
  • Supervise Housing Officers in delivering a housing management service for all tenants of the Council in general needs housing and Independent Living schemes.
  • Provide advice, assistance, and information to tenants and the general public through office interviews, home visits, telephone calls, written correspondence, and email, with a focus on customer care.
  • Liaise with all housing teams, the Housing Services Team Leader, and other officers to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.
  • Work with internal departments and external organizations to ensure, where possible, tenancies are sustained through a multi-agency approach and individual support packages.
  • Monitor, install, and coordinate the use of noise recording equipment.
  • Support Housing Officers to investigate and process all housing management requests, such as transfers of tenancy, mutual exchanges, and succession, in accordance with current legislation.
  • Supervise Housing Officers to investigate, report, and act upon possible breaches of tenancy conditions, using all appropriate methods, including Court action to remedy breaches.
  • Manage and investigate high-risk complaints of antisocial behavior and neighbor disputes, taking prompt and appropriate action against offenders in conjunction with other agencies, such as the police and social services.
  • Ensure accurate records are maintained, collate witness statements, and ensure work is conducted within current legislation.
  • Support Housing Officers to prepare a full evidence package in neighbor nuisance and antisocial behavior cases for instructing legal action and following through to the conclusion of any Court action.
  • Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.
  • Work with residents and other agencies to develop and maintain community agreements.
  • Subject to data protection procedures, lead on liaising with other agencies on issues of tenancy sustainment.
  • Organize case conferences and attendance of all relevant agencies in appropriate cases to achieve a positive outcome for tenants in maintaining their tenancy.
  • Monitor and supervise Housing Officers to ensure all work is recorded on the housing management systems and prepare case notes and reports for the Housing Services Team Leader.
  • Ensure all monitoring records are accurately maintained.
  • Prepare reports on statistical data for monitoring the service and recommending where improvements can be made.
Essential Experience and Qualifications
  • Previous experience of supervising staff in a housing environment.
  • Previous experience dealing with the public, both face-to-face and by telephone, with a varying customer base.

  • Lead Tenant Officer

    15 hours ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Lead Tenant Officer at CRA GROUP LIMITED. This is an exciting opportunity to take on a leadership role in our Housing Services department and contribute to the delivery of high-quality services to our tenants.Key ResponsibilitiesRepresent the Council in legal...

  • Lead Tenant Officer

    18 hours ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Lead Tenant Officer at CRA GROUP LIMITED. This is an exciting opportunity to take on a leadership role in our Housing Services department and contribute to the delivery of high-quality services to our tenants.Key ResponsibilitiesRepresent the Council in legal...

  • Tenant Support Specialist

    7 days ago

    Rugby, Warwickshire, United Kingdom Opus People Solutions Full time

    Job Title: Tenancy Support AssistantLocation: Rugby Borough Council and surrounding areasWork Mode: Hybrid (1 day working from home)Pay Rate: £14.91 per hour (PAYE)Working Hours: 37 hours per weekAssignment Duration: 3-6 months (Temporary)Job Overview:Opus People Solutions is seeking a Tenancy Support Assistant to work closely with the Tenancy Support...

  • Lead Tenancy Officer

    5 days ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job SummaryCare Managers is seeking a dedicated and experienced professional to fill the role of Lead Tenancy Officer. This position is responsible for managing tenancy enforcement and supporting housing management functions.Key ResponsibilitiesLead Legal Proceedings: Oversee and manage legal proceedings related to tenancy enforcement, ensuring compliance...

  • Lead Tenancy Officer

    5 days ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job SummaryCare Managers is seeking a dedicated and experienced professional to fill the role of Lead Tenancy Officer. This position is responsible for managing tenancy enforcement and supporting housing management functions.Key ResponsibilitiesLead Legal Proceedings: Oversee and manage legal proceedings related to tenancy enforcement, ensuring compliance...

  • Lead Tenancy Officer

    17 hours ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job SummaryCare Managers is seeking a dedicated and experienced professional to fill the role of Lead Tenancy Officer. This position is responsible for managing tenancy enforcement and supporting housing management functions.Key ResponsibilitiesLead Legal Proceedings: Oversee and manage legal proceedings related to tenancy enforcement, ensuring compliance...

  • Lead Tenancy Officer

    14 hours ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job SummaryCare Managers is seeking a dedicated and experienced professional to fill the role of Lead Tenancy Officer. This position is responsible for managing tenancy enforcement and supporting housing management functions.Key ResponsibilitiesLead Legal Proceedings: Oversee and manage legal proceedings related to tenancy enforcement, ensuring compliance...

  • Lead Tenancy Officer

    19 hours ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job Title: Lead Tenancy Officer - Housing Management SpecialistAbout the Role:Care Managers is seeking a highly skilled and experienced Lead Tenancy Officer to join our Housing Management team. As a key member of our team, you will be responsible for managing tenancy enforcement and supporting housing management functions.Key Responsibilities:Lead Tenancy...

  • Lead Tenancy Officer

    16 hours ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job Title: Lead Tenancy Officer - Housing Management SpecialistAbout the Role:Care Managers is seeking a highly skilled and experienced Lead Tenancy Officer to join our Housing Management team. As a key member of our team, you will be responsible for managing tenancy enforcement and supporting housing management functions.Key Responsibilities:Lead Tenancy...

  • Senior Tenancy Management Officer

    4 weeks ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Contract Type: 12 months with a Local AuthorityPosition Overview: As a Senior Tenancy Management Officer, you will spearhead the Council's legal initiatives regarding tenancy enforcement, focusing on all facets of Housing Management related to General Needs and Independent Living tenancies.Your role will involve providing leadership, support, and direction...

  • Housing Officer

    1 month ago

    Rugby, Warwickshire, United Kingdom 4Recruitment Services Full time

    4Recruitment Services are seeking a Housing Officer for our client located in Rugby.DUTIES & RESPONSIBILITIES INCLUDE:Deliver housing management services to tenants, maintaining high standards of customer care. Provide advice and support to tenants through various channels, including office interviews, home visits, and telephone/email correspondence....

  • Senior Tenancy Management Specialist

    4 weeks ago

    Rugby, Warwickshire, United Kingdom CRA GROUP LIMITED Full time

    Contract Type: 12 months with CRA GROUP LIMITEDPosition Overview:As a Senior Tenancy Management Specialist, you will take the initiative on behalf of the organization in legal matters concerning tenancy enforcement across all facets of Housing Management, particularly focusing on General Needs and Independent Living tenancies.Your role will involve...

  • Community Housing Coordinator

    3 weeks ago

    Rugby, Warwickshire, United Kingdom 4Recruitment Services Full time

    Position Overview:4Recruitment Services is looking for a Housing Officer to join our dedicated team. This role is pivotal in ensuring effective housing management and tenant support.Key Responsibilities:Provide comprehensive housing management services to residents, ensuring exceptional standards of customer service.Offer guidance and assistance to tenants...

  • Housing Services Manager

    4 days ago

    Rugby, Warwickshire, United Kingdom Venesky Brown Full time

    Job DescriptionVenesky-Brown's client, a public sector organisation, is seeking a Housing Services Manager to lead the management of housing services areas. This is a 12-month contract with a rate of £40 per hour (Umbrella) or £30.77 per hour (PAYE).This role will involve hybrid working with 2 days onsite per week.Key Responsibilities:1. Leadership and...

  • Housing Services Manager

    4 days ago

    Rugby, Warwickshire, United Kingdom Venesky Brown Full time

    Job DescriptionVenesky-Brown's client, a public sector organisation, is seeking a Housing Services Manager to lead the management of housing services areas. This is a 12-month contract with a rate of £40 per hour (Umbrella) or £30.77 per hour (PAYE).This role will involve hybrid working with 2 days onsite per week.Key Responsibilities:1. Leadership and...

  • Housing Services Manager

    3 days ago

    Rugby, Warwickshire, United Kingdom Venesky Brown Full time

    About the RoleVenesky Brown is seeking a highly skilled and experienced Housing Services Manager to join our team in Rugby. As a key member of our public sector team, you will be responsible for leading the management of housing services areas within the remit of the role.Key ResponsibilitiesProvide effective leadership to ensure that officers are empowered...

  • Housing Services Manager

    3 days ago

    Rugby, Warwickshire, United Kingdom Venesky Brown Full time

    About the RoleVenesky Brown is seeking a highly skilled and experienced Housing Services Manager to join our team in Rugby. As a key member of our public sector team, you will be responsible for leading the management of housing services areas within the remit of the role.Key ResponsibilitiesProvide effective leadership to ensure that officers are empowered...

  • Senior Tenancy Management Specialist

    3 weeks ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job Title: Senior Tenancy Management SpecialistLocation: Hybrid (4 days onsite)Duration: 12 months with potential extensionHours: 37 hours per weekRate: £25.75 per hour (Umbrella) negotiableIR35 Status: Inside IR35Job OverviewCare Managers is in search of a committed Senior Tenancy Management Specialist to oversee tenancy enforcement and enhance housing...

  • Senior Tenancy Management Specialist

    4 weeks ago

    Rugby, Warwickshire, United Kingdom Care Managers Full time

    Job Title: Senior Tenancy Management SpecialistLocation: Hybrid (4 days onsite)Duration: 12 months with potential extensionHours: 37 hours per weekRate: £25.75 per hour (Umbrella) negotiableIR35 Status: Inside IR35Job OverviewCare Managers is in search of a committed Senior Tenancy Management Specialist to oversee tenancy enforcement and enhance housing...

  • Housing Services Manager

    3 days ago

    Rugby, Warwickshire, United Kingdom Venesky Brown Full time £40

    Job DescriptionVenesky Brown's client, a public sector organization, is seeking a Housing Services Manager for a 12-month contract. This role will be hybrid, with 2 days onsite per week.Key ResponsibilitiesLead the management of housing services areas, ensuring effective customer-focused leadership.Manage complex housing-related projects, informing and...