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Service Desk Support Specialist

2 months ago

Rugby, Warwickshire, United Kingdom Search results Full time

Job Summary:

We are seeking a skilled Service Desk Support Specialist to join our team at Search Results. As a Service Desk Support Specialist, you will be responsible for managing and prioritizing incoming support requests, ensuring efficient handling of incidents and service requests.

Key Responsibilities:

  1. Incident Management: Manage and prioritize incoming support requests, ensuring efficient handling of incidents and service requests.
  2. Application Support: Provide application support and ensure that all incidents are resolved within agreed service levels.
  3. Team Collaboration: Work closely with internal teams to manage the flow of support tasks, avoiding escalation to senior management.
  4. Technical Support: Maintain and support Microsoft Office 365, Azure services such as Active Directory, and basic networking.

Critical Skills and Knowledge:

  1. ITIL Service Desk Management: Experience with ITIL service desk management in a similar software house environment.
  2. Technical Expertise: Strong knowledge of Microsoft Office 365, Azure services, Active Directory, and networking fundamentals.
  3. Application Support: Experience in application support, with the ability to determine the necessary information to action tickets.

Qualifications:

This role offers a competitive salary and the opportunity to develop your skills in a collaborative, software-driven environment.