IT Support Specialist

4 weeks ago


Rugby, Warwickshire, United Kingdom Xact Placements Limited Full time

Job Title: IT Support Specialist

About the Role

Xact Placements Limited is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing high-level customer service for all support queries, consulting on infrastructure problems, and providing suitable system and networking solutions.

Main Responsibilities

  1. To hold a high level of customer service for all support queries.
  2. To consult on infrastructure problems and provide suitable system and networking solutions.
  3. To take ownership of user complex incidents, changes, and problems and be proactive when dealing with user issues.
  4. To troubleshoot and resolve the more complex 3rd line issues that 2nd line engineers have escalated.
  5. Proactively help resolve 1st / 2nd / 3rd line tickets where required.
  6. Support the build and configuration of the server.
  7. Provide timely support documents, procedures, and quick guides for the wider support teams.

Requirements

  1. Solid technical support experience, ideally within an MSP.
  2. Good understanding of networking technologies and principles.
  3. Strong Knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct.
  4. Excellent knowledge of:
  • Microsoft Server 2012 / 2016 / 2019.
  • Active Directory / DFS / DHCP / DNS / RDS / VPN / WDS / WSUS / SCCM.
  • Exchange On-Premise.
  • Office 365.
Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS.Microsoft Windows 7 & 10, Office 2013 Onwards.Laptop / Desktop rollout, rebuilds, imaging, support.Excellent telephone manner.Excellent communication skills both written and verbal.Experience with IT best practices, particularly in relation to IT security and ITIL V3.

Salary

£30,000-£35,000 per annum.



  • Rugby, Warwickshire, United Kingdom Baltic Apprenticeships Full time

    Kickstart your career in IT with a challenging and rewarding role as an IT Support Specialist at Unity Schools Partnership. This apprenticeship programme places you at the forefront of IT support and infrastructure development within a thriving educational environment.As an IT Support Specialist, you will work closely with our team to provide reliable,...


  • Rugby, Warwickshire, United Kingdom Meridian Business Support Full time

    We are recruiting for a Clinical Care Specialist to join our reputable client in Clinical Homecare team. This role is field-based, providing one-to-one care to patients in their homes.Key Responsibilities:Administer medical treatments such as IV infusions, injections, and parenteral nutrition.Deliver patient-centered care with a focus on helping individuals...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £18,000 - £24,000

    beBee Professionals in Rugby is seeking a dedicated and compassionate Education Support Specialist to provide individualized support to students with special educational needs. This role involves working closely with teachers to develop and implement individualized education plans (IEPs) and creating a positive and inclusive learning environment.Key...

  • Support Specialist

    1 month ago


    Rugby, Warwickshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Support Specialist at beBee Professionals, you will play a critical role in delivering exceptional customer service. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information regarding our products and services.Key Responsibilities:Handle incoming customer inquiries via phone, email, and chat.Provide...


  • Rugby, Warwickshire, United Kingdom SureCare Franchising Full time

    At SureCare Franchising, we are committed to providing high-quality care and support services to vulnerable and elderly individuals in their own homes. We are seeking a dedicated and compassionate Care Support Specialist to join our team and help us achieve this goal.The ideal candidate will have a strong passion for delivering person-centred care and...


  • Rugby, Warwickshire, United Kingdom Thrive IT Systems Ltd Full time

    About Thrive IT Systems LtdThrive IT Systems Ltd is a leading provider of innovative technology solutions. Our company values expertise, professionalism, and customer satisfaction.Job OpportunityWe are seeking an experienced Dell EMC VxRail Infrastructure Specialist to join our team. The successful candidate will be responsible for planning, designing,...


  • Rugby, Warwickshire, United Kingdom Selby Jennings Full time

    Production Support Specialist JobWe are looking for a skilled Production Support Specialist to join our team in London.This is a great opportunity to work with a global leader in high-frequency and algorithmic trading, employing over 1,000 professionals across diverse fields.Responsibilities:Maintaining and improving the current production codebase (Python,...


  • Rugby, Warwickshire, United Kingdom Ad Warrior Ltd Full time

    Company OverviewWe are The Forward Trust, a leading social enterprise that empowers individuals to break the cycle of crime or addiction and move forward with their lives. Our services have supported thousands of people in making positive changes and building productive lives.Job SummaryThe Family Support Practitioner will work within the Family Support and...


  • Rugby, Warwickshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Job Title: PLC Systems Support SpecialistJob Summary:We are seeking a skilled PLC Systems Support Specialist to join our team. As a key member of our automation team, you will be responsible for providing technical support and maintenance for our PLC systems.Responsibilities:Diagnose and resolve issues with PLC systemsMaintain and upgrade PLC software and...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a proactive Education Support Specialist to support our teaching staff in creating a nurturing and effective learning environment at beBee Professionals in Rugby.Key Responsibilities:Assist in the preparation of lesson plans and educational materials.Provide support to students individually or in small groups to reinforce learning...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    At beBee Professionals in Rugby, we are seeking a Care Support Specialist to provide essential support and direct care to our clients, enhancing their quality of life on a daily basis.Key Responsibilities:Assist clients with daily personal tasks, such as bathing, dressing, and eating.Help in the administration of medication and monitor health-related...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a dedicated Education Support Specialist to join our team at beBee Professionals in Rugby. As a key member of our educational program, you will work closely with our teaching staff to create a supportive and effective learning environment.Key Responsibilities:Collaborate with teachers to develop and implement lesson plans and educational...


  • Rugby, Warwickshire, United Kingdom FT Recruitment Full time

    Key Responsibilities: As a Publishing Support Specialist, you will be responsible for ensuring all vehicle documents are present and correct for each vehicle. This will involve scanning documents into the system, producing a documents folder for each vehicle, and putting the documents into the designated folder. You will also be required to carry out general...


  • Rugby, Warwickshire, United Kingdom Zoom Recruitment Services Ltd Full time

    Maintenance and Planning Support SpecialistZoom Recruitment Services Ltd is seeking an experienced Maintenance and Planning Support Specialist to join their team in Rugby.Key Responsibilities:Provide administrative support to the maintenance planning team.Generate and provide detailed reports for the maintenance team.Input and export information from SAP as...


  • Rugby, Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time

    We Manage Jobs (WMJobs) seeks a skilled Mortuary Support Specialist to join our team. This part-time role, requiring 18.5 hours per week, involves working Monday to Friday, between 10:30am and 2:30pm, supporting the Bereavement Services Team.Main Responsibilities:Provide administrative support to the Bereavement Services TeamUtilize computerized systems to...


  • Rugby, Warwickshire, United Kingdom SureCare Franchising Full time

    At SureCare Franchising, we are seeking qualified and/or experienced Childcare Practitioners to support the delivery of our range of childcare services in Rugby and North Warwickshire.We are looking for individuals who can help facilitate mobile crèches, babysitting and nannying services with a focus on providing quality care and support to children.As a...


  • Rugby, Warwickshire, United Kingdom Hartland Recruitment & Advertising Limited Full time

    Job Summary: We are seeking a skilled PLC Systems Support Specialist to join our team at Hartland Recruitment & Advertising Limited. As a key member of our team, you will be responsible for providing technical support and maintenance for automated machinery and control systems.Key Responsibilities:Provide technical support and maintenance for automated...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Frontline Support Specialist to join our team at beBee Professionals. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals. This role requires strong teamwork and communication skills, as well as a high school diploma or equivalent.Key...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    beBee Professionals is seeking a highly skilled Education Support Specialist to join our team in Rugby, United Kingdom. The successful candidate will be responsible for providing support to teachers and students in a classroom setting.Key Responsibilities:Supervise and manage classrooms in the absence of the regular teacher.Deliver pre-prepared lesson plans...


  • Rugby, Warwickshire, United Kingdom beBee Professionals Full time £18,000 - £25,000

    We are looking for an Education Support Specialist to join our team at beBee Professionals in Rugby, United Kingdom. The role involves managing classrooms during teacher absences and ensuring that students remain engaged in their work.Key Responsibilities:Supervise and manage classrooms in the absence of the regular teacher.Deliver pre-prepared lesson plans...