Support Service Representative

6 days ago


Long Crendon, Buckinghamshire, United Kingdom Avidity Science - EMEA Full time
About the Role

We have an exciting opportunity for a skilled Support Service Representative to join our EMEA team at Avidity Science. As a key member of our team, you will be responsible for delivering exceptional customer service, handling customer complaints, and promoting effective communication across the company.

Key Responsibilities:

  • Provide general customer telephone and communication support.
  • Support other office staff as required and assist in training new colleagues.
  • Adhere to all Health and Safety policies and perform other duties as assigned.

What We're Looking For:

  • Experience in administrative and customer-facing roles.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • Self-motivated, customer-focused, and able to work effectively in a fast-paced environment.
  • Languages: French and German language skills are an advantage.

Benefits:

  • Vitality Private Healthcare
  • Health Cash Plan
  • Mental health support services, including counselling options.
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Workplace Nursery Scheme and other enhanced family leave benefits
  • Team Social Activities

Estimated Salary: £22,500 - £27,500 per annum, depending on experience.



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