EMEA Customer Care Professional
7 days ago
Avidity Science is seeking a dedicated and organized EMEA Customer Care Professional to join our team. The successful candidate will be responsible for providing exceptional customer service, scheduling EMEA field service engineers, and promoting effective communication across the company.
Key Responsibilities:
- Be the central point of contact for all customer communications, routing them to the appropriate team as needed.
- Uphold Avidity Science company values and maintain customer excellence standards in all communications.
- Promote effective communication and collaboration with colleagues across the company.
- Handle customer complaints, ensuring they are logged, communicated, and resolved appropriately.
- Take ownership of customer satisfaction and ensure timely and accurate updates of customer records.
Requirements:
- Previous administrative and customer service experience.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in Microsoft Office Suite.
- Self-motivated, customer-focused, and able to work effectively in a fast-paced environment.
- Languages: French and German language skills are an advantage.
Benefits:
- Vitality Private Healthcare
- Health Cash Plan
- Mental health support services, including counselling options.
- Employee Assistance Programme
- Cycle to Work Scheme
- Workplace Nursery Scheme and other enhanced family leave benefits
- Team Social Activities
Estimated Salary: Up to £25,000 per annum, plus a bonus of up to £2,000 per year.
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